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19 June 2019
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Our view on the world of facilities management. Read posts, leave comments, join a discussion

  • Customer service at its worstOne of my businesses buys and sells collectable items and is well established now after almost 30 years of international trading, blogs John Bowen. 03 August 2015
  • Objecting to objectivesWe achieve our strategic goals by setting objectives and using them to motivate our teams to succeed: who would argue with that? John Bowen would. 27 July 2015
  • FM and the productivity gapCurrent themes, such as worker wellbeing and engagement, can help FM put its case for how it can positively influencing individual productivity, writes Martin Read. 16 July 2015
  • Lift etiquetteI wrote recently in my diary column about lift etiquette in other countries and one or two people have asked me what I meant, blogs John Bowen. 13 July 2015
  • When in RomeAdapting to local customs is one of the joys of travel and I have always tried to get under the skin of places whenever I have been somewhere new, blogs John Bowen. 06 July 2015
  • Parliament on tourParliament's potential move from Westminster during restoration work could showcase excellent FM in action, writes Martin Read. 03 July 2015
  • At the Facilities Show: who invited the Playboy bunnies?Coco Owens, president of the student body at the University of Virginia Darden School of Business in Charlottesville, Virginia visited the exhibition in London last month. 01 July 2015
  • People only see what they want to seeI often talk about the difference between perception and reality, especially in terms of customer service, but it is true in so many ways people do see or believe things even when there is evidence to the contrary, blogs John Bowen. 22 June 2015
  • The value of experiencesFor someone to fully understand the value of something they need to be fully invested in it, writes Martin Read. 18 June 2015
  • So what if Big Brother is watching?There is little doubt that we are all under surveillance, whether from CCTV, people prying into our social media and e-mail utterings, or tracking where we have been and what we have bought through our use of plastic in various forms. This seems to get a lot of people hot under the collar, but if we are being watched at every turn, so what? blogs John Bowen. 15 June 2015
  • You pay for what you getRecently I have been working with global supply chain people, looking at total cost of ownership and seeking ways to implement reduction strategies, blogs John Bowen. 08 June 2015
  • A clear messageWhen explaining FM we often find ourselves talking in overlapping sentences, yet clarity of description is crucial when seeking to engage with the next potential generation of FMs, writes Martin Read. 04 June 2015
  • Engaging the audienceThe primary focus of any workplace should be the support and development of that community feel, writes Martin Read. 18 May 2015
  • Is being certain not the right thing to be?A group of us were chatting over lunch following a mentoring session and one of the group asked me what quality did I think was least desirable in a leader, blogs John Bowen. 11 May 2015
  • Economies of scaleThere exists in local authority FM the chance to do things differently and for these new ways of working to spread throughout the UK, writes FM World editor Martin Read of the fast-approaching general election. 05 May 2015
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