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Rising Stars of FM: the next chapter

In 2006 FM World met 35 talented facilities managers that you had voted as the ones to watch in the industry. Four years on, Natalie Li has tracked them down to find out where their careers are taking them


3 June 2010


Back in 2006, FM World launched a campaign to find the rising stars of FM: the 35 under 35, the ones to watch. We wanted to discover what the future held for the facilities management profession. We received more than 70 nominations from across the industry and narrowed them down to the top 35. They ranged from 23 to 35 years old and worked in a mixture of in-house and service provider roles in the public, private and not-for-profit sectors. What united them was their determination to rise up the FM ranks and drive the profession forward.

Earlier this year we tracked down some of our rising stars to trace how they have progressed over the last few years. And we discovered the rising stars were doing exactly what we imagined – rising up the ranks.

In tough economic conditions it was comforting to hear that many of them had managed to weather the storm, growing in their careers, as facilities management is increasingly seen as a vital way for businesses to attract and retain the best staff, optimise people’s productivity by creating the best working environments, fly the sustainability flag and improve the bottom line.

In 2006 many of our rising stars admitted being frustrated by the lack of recognition and appreciation for what they did. This view has changed and now our rising stars are more positive, believing that better prospects lie ahead especially with current issues of sustainability, increased outsourcing and cost cutting remaining high on the business agenda.

The industry is also becoming better qualified and more professional as the BIFM develops a clear framework for career progression in FM which has resulted in the delivery of a new suite of BIFM qualifications this year.

With changing legislation and the recently formed coalition government casting doubt and unease, FM has its fair share of challenges in the future. But with these high flyers at the helm of the FM industry the future looks brighter. Here’s a flavour of where they were and how far they’ve come.
   
       
Jamie Reynolds

One of the industry’s brightest rising stars Jamie Reynolds was heading GSH’s American office back in 2006 at the age of 30. He began FM life at GSH in 1993 as a YTS sales clerk but soon moved onto GSH’s three-year graduate management course. He later moved into managing the Midlands region of the national Marks & Spencer portfolio where his performance was deemed so spectacular that Reynolds was given the entire countrywide portfolio. It became the largest in GSH’s history turning over £10m per annum and setting a record monthly turnover of £1.1m.
But it was the end of an era in September 2009 when Reynolds resigned after GSH announced plans to delist in August. He joined MSS in early December 2009 as chief operating officer. The job prospect came after he met one of his former colleagues at GSH who had moved to MSS and suggested meeting up with the CEO Simon Beart. Beart and Reynolds had dinner and Reynolds accepted his job offer of the firm’s chief operating officer the following day.
It was, he acknowledges, “a ridiculously fast decision, but it felt right.”
FM is one of the recession’s survivors, says Reynolds. “It’s a customer, service-led sector. It has the ability to be creative, rescoping contracts, creative with using the labour force, changing SLAs and contracts and rising to the challenge of the core business.”
Reynolds has been in the job for just over six months but remains realistic to the tasks ahead.
“We have a long journey ahead of us as a building services business, growing organically and with acquisitions to bring in new skill sets and extend our geographical reach in the UK. It’s early days but there’s plenty of ‘watch this space’ stuff.”
               

Kathryn Saggers
In late 2006, not long after starting her own property and design lead business StageHouse, Kathryn Saggers was approached to take on a formal role with Ann Maurice, TV’s House Doctor. Accepting the role as an operations manager for Maurice’s international House Doctor training and design consultancy company, Saggers has become an integral part of the team which trains others to start a career in home staging and interior design, moving up to director level. Saggers is unfazed by hard work and juggling two roles, and she is now into the fifth successful year of trading in her own business which she says has “gone from strength to strength”. Saggers now employs three freelance designers and two direct employees.
“I attribute my ability to start this business wholeheartedly with what my career in FM (former in-house FM) and commercial property did for me,” reveals Saggers. “Without my formal training in all manner of space planning, health and safety, build projects, employment law and project management, I would have never had the building blocks to have the successful new business that I do.”

Derrick Tate

The FM industry is facing the challenge of operating in an environment where customers want greater cost savings without a reduction in service at the same time as the traditional workplace is changing, says Derrick Tate, now a management consultant at IBM’s Global Business Services.
We last caught up with Tate in his role as head of facilities at the Competition Commission but after two years he left in 2007 in search of fresh challenges. It was over to IBM’s Global Business Services as a senior consultant.
His current position sees Tate working in the UK, with the odd stint in the Middle East on projects ranging from advising clients on strategic procurement of FM, transition of services to an outsourcing contact, programme and commercial management and working on large bids.
Developments in new ways of working, technology and analytics make this an exciting time to be working in FM, says Tate.
“I hope that IBM at the forefront of the ‘Smarter Planet’ will give me the opportunity to continue to develop my career and to establish myself as a trusted expert in the industry.”


Hanna Wilson

Having launched and led a highly successful career in the FM sector Hanna Wilson is casting her net wider and looking to set up her own business in the near future.
Four years ago we last chatted with Wilson when she was working at SABMiller as a facilities manager. But other opportunities beckoned and she moved into a senior FM role for a London-based housing association. This was the first public sector organisation she had worked for, where she discovered the challenges were very different from the private sector.
But Wilson has since gained a taster of being self-employed as a freelance FM consultant since August 2009, prompting this driven FM to go into partnership with a family member to start a daycare nursery business, with the aim of opening a respite care home for special needs children in the longer term.
“My financial, property, people management and health and safety skills should all prove extremely valuable with running my own business,” says Wilson.
“My partner has the hands-on special needs childcare skills and qualifications; so we feel it will be an excellent partnership.”


Wayne Nutland

Where have the last four years gone? asks Wayne Nutland, now a senior project controls manager for Lloyds TSB. Still remaining at the same company, Nutland’s career took a slight swerve – no longer solely focussing on FM but a move into driving improvements to processes across the property department between 2006 to 2008.
But as the economy took a downturn for the worse in 2008 Nutland witnessed the instability of the banking sector during the acquisition of HBOS by Lloyds TSB – the biggest challenge in his career to date.
Weathering the economic storm, there’s been one property team since September 2009 when Nutland was appointed to his current role. Throughout the last 18 months or so he has been involved in a range of projects including property portfolio reviews, advanced working principles, relocation programmes and now the transformation of the company’s construction project delivery model.
Completing his MSc in FM along the way and looking after his 15 month-old daughter has kept the former facilities co-ordinator on his toes. As for the future, Nutland says he is keen to stay involved in property and gain further experience across all disciplines.


Jason Choy

“I learned at university that it was important to have clear written goals. Just knowing that and applying it has changed my life,” reveals this determined director and entrepreneur.
There’s certainly no stopping Choy, who, in 2006, was three years into running his successful security solutions company, Welcome Gate. The company has flourished and despite the downturn Choy remains ever optimistic. He is continuing to build the company into a well-known and respected brand in the FM market but Choy admits this has its fair share of healthy obstacles.
“Growing something from the ground up with clear values and strong service ethos will be a tremendous challenge,” explains the Sydney-born director, who is a member of the Young Directors’ Forum and passionate about encouraging young entrepreneurship.
“We want this brand to live on so we are taking our time to ensure it is done right. So our next milestone is to work with 28 FMs this year so they become our raving fans of tomorrow.”
“The hardest challenge over the past few years has been developing something from an idea into a sustainable business and working hard to differentiate us from our peers. Our next challenge is getting an opportunity to demonstrate that difference so this is what we are working on right now.”

Martin Gallaher

After years working in the public sector, Martin Gallaher admits he gets far more satisfaction working for the private sector.
Now a customer business manager for Johnson Controls Global WorkPlace Solutions in the Real Estate division of GE Capital, a financial services business, he is proud of some of his achievements to date including developing relations, securing and extending contracts last year and reducing operating costs.
In 2006 we last caught Gallaher when he had just joined EC Harris as a senior FM at the L’Oreal headquarters in Hammersmith. Prior to this his FM career took off in the public sector where he worked for the Home Office and Passport Agency.
He started with Johnson Controls in May 2007 when tupe’d from EC Harris, joining the account of an international consultancy firm seeing him involved in a relocation project, part of the team which moved 2000 staff. It was his biggest project to date.
The years have taught Gallaher many lessons, among them the ability to manage clients at all levels, the power of persuasion and pushing clients to show them the best practice. He believes his greatest career achievement was GE Capital’s involvement in the Green500 awards.
On a professional level he believes the help from peers along the way has aided his career enormously. There’s no such thing as a five-year plan for Gallaher but he hopes the upcoming 2012 Olympics present an opportunity in building management.


Alistair Craig
After leaving Mitie in the spring of 2007 Alistair Craig joined Serco as business development director for their Integrated Services division.
After two years in this role, Craig moved within Serco into an operational capacity as director-corporate responsible for the private sector facilities management business. Serco’s corporate clients cover a diverse number of business sectors from global banks to pharmaceutical companies and include names such as Deloitte, Coca-Cola, Pfizer and Volkswagen Group. The contracts cover the UK, Europe and even South Africa. Mentioning South Africa, Craig reveals he is secretly hoping an urgent issue will need resolving in South Africa sometime around late June/early July which will necessitate a trip to the World Cup.

Paul Crayford

Self-driven Crayford carved a career through no coherent learning structure but a hunger to climb the FM ladder. Leaving Nesta in June 2007 after two years working on a change management piece of work, he was self-employed from July 2007 until March 2010 doing workspace consultancy (redesigns, project management, sustainability, Breeam assessment the BBC and other third sector companies. Questioning where self-employment was leading and craving team interaction at the end of last year, he entered discussions about a position with Hewitt Associates. Crayford decided to “dip his toe in the water” and one thing led to another seeing him joining the team in March.
Taking on the new role as European real estate manager, Crayford is involved in project-based work across Europe from scoping out new premises, relocation, real estate strategy and work place strategy through to viewing new buildings and disposing of redundant ones. He admits it is challenging developing awareness of local laws and different cultures in real estate but he envisages a positive future with the company. So far Crayford believes he made the best decision, “It works on every level”, he said.
Four years ago Crayford admitted he was frustrated by the lack of professionalism in the industry, but today he is impressed with the qualifications on offer in the industry and the opportunities out there for younger people. “In my view, ends Crayford, it is a male dominated industry which should change over the years and this could make big changes to FM.”


Stewart Clarke
While he’s not basking in the heat of the desert or scuba diving off the coast of Oman, Stewart Clarke is busily working away as principal FM manager for ALDAR Properties PJSC in the United Arab Emirates. Based in Abu Dhabi for the past two years, Clarke has been forging a career managing the Public Realm areas on the Yas Island and Al Raha Beach developments. Yas Island is a 25km development and is the home of the Abu Dhabi FIA Formula 1 Grand Prix as well as the Ferrari World theme park.
But Clarke admits it’s not all sun, sea and race cars. His role has seen him working long hours ensuring that the interim operations for the island were in place on time for the inaugural Formula 1 Grand Prix in 2009. With high standards to maintain on some occasions, Clarke was unable to leave the island for days ensuring all the necessary facilities were set up.
Spending years working for Jones Lang LaSalle with huge accounts and onto Bucknall Austin (where he was in 2006) Clarke said:
“I don’t think I’ve worked so hard in my life before. In the end it was all worth it though, and the event was a massive success and the island looked fantastic.”
“Looking ahead there is still lots to do. We have Ferrari World opening later this year, and then the F1 Grand Prix is back in November, so I will need to ensure that as the development matures it looks better than ever.
I’d always planned to work abroad, he ends. “I’ve been fortunate enough to be involved with a truly phenomenal project where no two days are the same. I’ve never really had a fully mapped out career plan beyond looking for opportunities that are challenging and likely to take me out of my comfort zone.”

Tatiana 
Pergl-Wilson

Moving from Greenpeace International to a huge multinational like Microsoft might seem an odd transition but for Tatiana Pergl-Wilson it was nothing but a welcome challenge.
Previously a facilities manager at Greenpeace managing five staff and an annual budget of one million euros she moved to Dell taking a national and then a regional role (Benelux Nordics and Switzerland) as facilities manager.
Today she is a facilities manager for Microsoft in the Netherlands, looking after the facilities and hospitality services of the Microsoft showcase office for the New World of Work which is a mix of office space and an events centre.
“I saw the position advertised and it really attracted me, Pergl-Wilson said, at Microsoft we are able to work completely independently of place or time, so this gives the physical building other possibilities and purposes. I no longer queue in the morning rush hour to get to the office spending the first few hours of the day at home and then coming into the office later to attend meetings and guide my team.”
Overseeing a team of 75 is no easy task and the varied nature of her job sees her looking after the events centre which receives around 700-1000 guests each week.
“I was born in a hotel so it seemed a really natural match with my career skills and background,” Pergl-Wilson told us.
After eight successful years in FM, Pergl-Wilson has gathered a fountain of knowledge, not to mention the ability to converse at a fluent business level in a second language, and together with her team managing the work environment to play an integral part in winning Best Place to Work award for two years in a row. But she believes the biggest lesson learnt is that relationships are everything.
The future looks bright for our former rising star and she envisages her career moving into a more strategic consulting function, away from operational management.

Stuart Cranna
From what I’ve seen it’s rare to be given an opportunity to get stuck in and do what you feel is necessary but that’s the position I’ve been given in my role at KPMG, says Stuart Cranna. Back in 2006, Cranna had just joined the professional services company and now, four years in, the workplace area manager is still positively reeling at the breadth of opportunities laid before him.
“I have been fortunate to have been given the opportunity to take a key role in a number of significant projects and work streams. This has meant working alongside experts in all aspects of FM including real estate and major capital investment projects.
With a background in hospitality and a plethora of management roles behind him, he embraces new challenges and is “incredibly excited” in overseeing a major relocation this summer.
“Whatever the future holds,” ends Cranna, “I am sure that the knowledge and experience I have gained over the last four years will help to keep my career moving onwards and upwards in the ever changing world of FM.”

Stuart Maiklem
This loyal FM has no plans to leave Mott MacDonald where his role as senior project manager keeps him beyond satisfied.
Since starting out as a technical adviser in 2005, Stuart Maiklem has not looked back and definitely has no regrets as he continues to deliver the design and construction of new facilities. Today he continues to provide project management services to Defence Estates across the full lifecycle of projects.
The civil engineer graduate is ever conscious of sustainability, environmental impact and energy usage as constant challenges to any FM and believes his experience to date has fuelled an “essential part of understanding what the client requires, especially when compiling the project brief at the earliest stages and then at handover and beyond.”
To add to his personal workload, Maiklem cites the birth of his children as a personal highlight over the last four years, bringing his work-life balance into perspective.

Chris Austin

It’s been a busy time for Chris Austin over the last few years. Continuing to work with Sesame Group until April 2007, he was approached to transfer to Misys Group, the parent company of Sesame. As property project manager, Austin reported into the financial controller and held responsibility for the planning and delivery of the centralisation of all UK operations into one London-based global HQ.
Austin worked with specialist consultants to deliver a shortlist of three buildings and then, with the Misys executive board, he helped drive the decision to locate to Paddington. He used the next nine months to plan the meeting space, restaurant and open plan working environment for the 700 employees.
In early 2008, Austin was approached to work within an outsourced service provider to manage their corporate head office buildings in the South East, alongside being given the opportunity to deliver a tender pitch to a major international accounting and consulting firm in the City.
But a new era begins this June as he joins CfBT, an Education Trust based in Reading as group property manager. The role involves the management of the Trust’s property strategy and overall delivery of services and support to around 85 properties across the UK. It includes responsibility for the delivery of facilities management through the head of FM as well as health and safety through the group’s health and safety manager. With environmental awareness and sustainability high on the Trust’s agenda, Austin will be working towards ISO14001 accreditation.
But it’s not all work and no play as the 30-year-old still manages to squeeze in volunteering as a fire and emergency support volunteer for the British Red Cross as well as remaining a member of the race set-up and co-ordination team for Cancer Research UK at its London Race for Life events.

Ismena Clout
With more than 10 years experience in FM, Ismena Clout believes the industry has kept her “on her toes” and even though the industry can be fairly recession proof, roles can change but for her it’s all about being flexible.
Starting out as an office manager, we last caught Clout one month into her job as an FM at publisher HarperCollins in 2006. After two years taking care of the facilities for the London head office she moved to Lend Lease Europe as property manager until May 2009. With full responsibility for the European head office and Athletes Village office, her duties included tendering and instructing new M&E contract, negotiating breaks in all contracts due to an impending relocation due to Cross Rail, as well as developing zero carbon, water and waste plans and implemented proposals.
Today, Clout is a relationship manager for powerPerfector in which she helps FM companies to develop partnership relationships to bring the benefits of powerPerfector to their clients. She fell into this role in 2009 after making contacts at a conference.
“It is very exciting to be working in sustainability and bringing about a solution,” Clout told FM World.
But aside from her day job, Clout is actively working with the BIFM to improve the profession. In 2006 Clout joined the BIFM committee, becoming a deputy chair for the London Region, eventually taking on the role of chair, a position she describes as a “real privilege and achievement”. In 2007, Clout helped launch and chaired a Rising FM special interest group to bring together those who are keen to develop their career and those new to the profession.
But there really is no stopping this formidable FM who was recently elected in as deputy chair for the BIFM. Clout will officially take over her new role at the AGM and Members’ Day on 17 June.
On a personal level, in 2008 Clout set herself three incredibly demanding challenges in order to raise funds for Breast Cancer Haven. 
    Clout ran the New York Marathon in 2008 and the London Triathlon in summer 2009. She has pledged £10,000 to Breast Cancer Haven and is intent on reaching that target at the end of this year as she treks towards the Everest base camp. To date, she has alreadyy raised £8000.
“My fitness level is pretty poor, Clout modestly admits, and each triathlon is a mini journey to hell but I love it!”

David Howorth
Since working in his role as operations manager at GlaxoSmithKline in Brentford, David Howorth’s career has gone from strength to strength. He was appointed as vice president of Corporate Real Estate for Credit Suisse, managing soft services for all of their London sites. His greatest challenge and achievement in that role was the successful retendering process for the catering and front of house services. A year later, he was approached to help launch Mitie’s client services business, providing front-of-house services to corporate clients. The opportunity to build a company and directly manage teams again was too good to refuse, so Howorth joined Mitie in August 2007, as director of operations. The business has grown dramatically during its first three years of trading and is on track to continue building upon its strong growth.

Glen Marree
At the end of 2006, Glen Marree left OCS where he successfully ran the contract for property management firm Jones Lang LaSalle. He headed straight to Brixton PLC where he was employed as a regional contract manager with responsibility for 13 FM and planned maintenance contracts which spanned the South East region. His time there established Marree as a technical expert on the workplace support team but after negotiating three major term contract extensions, it was time for a new challenge. This came in July 2009 at the University of the Arts London where he found an interim contract as the senior facilities manager. Still there today, he has been heavily involved in the successful mobilisation of a new cleaning and maintenance contract and is currently busy with analysis of all statutory and best practice compliance and techniques.
Looking ahead, Marree see his existing role as a stepping stone to a more strategic position.

Louise Skudder
Rising from receptionist to head of UK facilities over the space of 10 years, 27-year-old Skudder is modest about her achievements. “I’m not even sure how I got to become a rising star in the first place!”
Skudder now works as head of UK facilities at Stora Enso, a global paper, packaging and wood products company based in Orpington. Having always worked in-house she started out as a receptionist at the Authors’ Licensing and Collecting Society (ALCS) at the tender age of 17. She rose to facilities manager, followed by a brief stint at the Construction Confederation before going to the Lawn Tennis Assocaition (LTA) when we last spoke to her four years ago.
She sees this year as a highlight as she oversees three office relocations and an electronic archiving project. She remains halfway through part II of the BIFM qualification but she could qualify as an associate member soon.
“I always said by the time I turned 30 I would be in a senior role. In the future I’d love to have my own FM consultancy.”

Dean Wetherill
A successful career in FM across manufacturing and healthcare sectors has left Dean Wetherill with the strong urge to expand his skills to the retail sector where he says there is a strong market for FM.
Today, Wetherill is a general manager for City Facilities Management, where he has been since January, responsible for the engineering services on the House of Fraser contract.
There is no doubt the long hours and challenges (he once rounded up a flock of 15 sheep which escaped from a field adjacent to the client’s site) have truly paid off.
We last left Wetherill back in 2006 where he was working as a national account manager at Mitie on the Cable and Wireless contract. In 2008 he moved up to national account director, a transition which presented a challenge in juggling not only his responsibilities but both the expectations of both his clients and direct line manager. But reaching account director level proved to be a highlight in Wetherill’s career and his time at Mitie saw him increase the Cable and Wireless contract value by £4.5m in 18 months.
The hard working FM, who has a HNC in FM from Sheffield Hallam University, believes his commitment and successful track record will be an asset to the industry in times of change.

Claire Blake 
When we last spoke to Claire she was a soft-services FM at MWB Business Exchange, falling into the industry after starting out at an FM service provider at the age of 18. But admitting that she didn’t really know what FM was when she started out as a young receptionist she has since climbed up the ranks, broadening her knowledge of total FM and handling deals worth £2m.
Since 2006 the fiercely ambitious Blake moved to Glu Mobile, a mobile gaming company as regional facilities manager covering their EMEA portfolio. In March 2009, after consolidating experience, she accepted the role of facilities manager for EMEA at Turner Broadcasting, which is part of the Time Warner Group. Her remit was “more of a soft service bias” but she was also responsible for health and safety and relocation projects.
Blake recently accepted a job offer at the world’s largest real estate services firm, CB Richard Ellis (CBRE), as a facilities manager. She took over the management of the soft services at a building of the firm’s largest global corporate banking accounts at the end of May.
A full member of the BIFM, Blake is currently completing the second year of the BIFM Qualification (first year passed with Distinction and Credit) and she obtained the Nebosh qualification with a credit.
“FM has come such a long way since I first started in the industry 10 years ago, especially in the last couple of years in which I have noticed a huge shift by international corporations towards outsourcing. Having spent much of my career working client side I am now very excited about applying my learning within a service provider role and continuing to further my career.”

Where are they now?

Maryanna Camilleri

I am currently an estate manager for Land Securities working within the City portfolio managing eight properties of a variety of commercial, retail and residential use. The role here is wide ranging and is different to my previous role as Land Securities own and manage all their properties. But it has been a great learning experience. I have also been an active committee member for the FMA YMF and held the post of deputy chair and chair over the last 
two years.

Jason Huggett
I moved to work with Bovis Lend Lease as head of property looking after the retail portfolio to include Bluewater in Kent. It’s a national role covering facilities and real estate strategic planning. Lend Lease is an Australian company with a unique way of looking at things which makes it very exciting. MRICS has been a key aim of mine for a number of years. My future plans will hopefully see me develop as key team member within a really exciting and progressive company.

Tommy Logan
I was a relationship manager for soft FM services at HBOS when we last spoke in 2006. I am now a senior engineer in the Electrical/ Quality Management division at Lloyds Banking Group. In 2008, I began working on projects looking at new builds, ensuring they are on time and on budget. Although I enjoyed my role in operations I wanted to see the overall result of a project and I feel my role allows me to get systems into place and ensure they comply. I’m keen to stay on the client side to see buildings performing better and I hope to manage my own team in the future. I qualified as a chartered facilities manager and recently gained chartered engineer status.

Sandra Lowman - Simpson
I’d just joined the Royal Mail Group as an FM business relationship manager back in 2006. Since then I have increased my responsibilities to become head of business relationship and experience where, along with stakeholder management, my remit includes communications, marketing and events. Today, I am involved in transforming internal FM, leading on stakeholder management and communications, as well as behavioural and cultural change to move us to an upper quartile in the FM industry. Over the years, I’ve also completed the Henley Management School Executive Programme for Achieving Customer Excellence and am about to hear whether I have been successful in my studies on Coaching Performance Excellence, an internal accreditation with Lane 4 and Middlesex University.
Having worked in the private sector for over seven years, I joined the Royal Mail Group to acquire public sector experience for my CV. Working for this organisation is an exciting journey. I look forward to the future opportunities change brings.

Lyndon Ashley

At time of the last article I was an FM employed by Interserve working on their contract with Network Rail. In October 2007 I took a job at University Partnership Programme (UPP) with a remit to set up a team to deliver their contract at York University.  I was only with UPP for around six weeks. Although I very much enjoyed my brief stay working with them, I left in mid November 2007 to go back to Interserve having been offered a senior facilities manager role, on their Network Rail contract. In August 2008 Dalkia won the Network Rail contract from Interserve and I then tupe transferred to Dalkia. Following a period of re-structure the job I had been doing with Interserve was removed, however I was successful in getting a job at a higher level as a general manager. In August 2009, following the Mitie acquisition of Dalkia’s FM business , I transferred across to work for Mitie which has been a really positive move for both myself and the contract.

Mollie Miller
I completed my MSc in Facility and Environmental Management and graduated from UCL. After this I went on to complete my IOSH Managing Safety qualification. In February this year I was appointed assistant campus manager at University of East London (UEL). This is both an exciting and challenging progression for me working as part of such a big facilities team with responsibility for facilities across two campus’ comprising 1700 staff and 20,000 students. I am especially excited to be working at UEL who are acting as a pre-games training camp for London 2012 Olympic and Paralympics games and will be right in the heart of the all action in Stratford. My plans for the future involve working towards my Nebosh qualification and further projects at UEL involving recycling and sustainability.