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St Katharine Docks © Bennett Hay
St Katharine Docks © Bennett Hay

15 May 2019 | Prithvi Pandya

Hospitality services provider Bennett Hay has taken a three-year contract to provide reception and concierge services at St Katharine Docks in central London.


The deal, worth £600,000, will see Bennett Hay managing three reception areas across two sites in the marina. The company has also been tasked with enhancing the overall guest experience and providing a seamless concierge service for guests, visitors and residents in the vibrant riverside quarter.

Alongside the reception management services, Bennett Hay will work closely with the St Katharine Docks events team to aid the planning and implementation of a bespoke activations schedule, designed to enhance workplace lifestyles and the sense of community at the docks.

The team will undertake Bennett Hay’s bespoke transformation training to align staff to its service levels and standards to prepare them for the relaunch at St Katharine Docks. The team will be responsible for looking after a combined population of 2,000 occupiers and residents.

Anthony Bennett, Bennett Hay co-founder and director, said: “We will bring to life our well-respected ‘guest-centric’ approach, tailoring the service to reflect the St Katherine Docks brand, engaging the clients and guests at every possible touchpoint. We look forward to creating memorable experiences which match the equally memorable destination of St Katharine Docks.”

Martin Barnett, estate director at St Katharine Docks, said: “Bennett Hay’s highly tailored and individual approach to guest experiences aligns perfectly with our own ethos and we’re confident that they will be a highly beneficial addition to our ever-expanding offering.”