[Skip to content]

FM World logo
Text Size: A A A
16 January 2019
View the latest issue of FM
Sign up to Facilitate Daily >
FM World daily e-newsletter logo


BIFM AWARDS 2017 – Impact

9 October 2017 | FM World team

Forward thinking and collaborative working were important factors in contributing to the winners in the Impact category of the BIFM Awards 2017.


Click on the links to see full details of winners:

Impact on Customer Experience 

Work on transforming the guest experience on the Emirates Air Line cable car, the first ever urban cable car in the UK, was the winning entry from FM service provider Macro. 

A specialist Guest Experience Team Working was created, and, working with the existing team of staff, comprehensive training on communication skills was provided. Feedback units boosted the data pool on performance, and resulted in rating scores of 90 per cent to 95 per cent.

Impact on Organisational Performance

Banking group UBS took the top spot in this category, thanks to its work in reducing costs and environmental impact, and boosting productivity at its new UK headquarters 5 Broadgate. 

The UBS team and its partners worked through a series of touchpoints to ensure consistent productivity from arrival at the building to leaving the premises. 

Energy consumption dropped 21 per cent across the London campus with overall footprint down by 22 per cent, thanks to flexible working.

Impact on the Environment

Forward-thinking efforts to reduce its environmental impact helped property giant Landsec scoop the award in this category.

After a trial in six London properties, initiatives to reduce energy use were rolled out to 10 more properties, saving almost £67,000. The first fuel cell to be used at a commercial property in the UK, and a biodiversity partnership with Wildlife Trust also helped make the firm the winning entry.

Highly commended: Khadamat Facilities Management LLC

Impact on Society

Work to rehabilitate criminal offenders and distributing surplus food meant that waste management firm Recycling Lives took home this award. 

Its HMP Academies program gives men and women the chance to ‘earn and learn’ while in prison, improving their employment chances on release, and reducing the reoffending rate from the national average of 67 per cent to 6 per cent.   

A major food distribution operation also helped impress the judges.

Highly commended: Apleona, GVA and Cherry Tree Shopping Centre – Health in the High Street

Impact on Employee Experience

A comprehensive project to transform its workplaces in order to boost employee satisfaction and productivity helped Johnson & Johnson secure a win in this category.

The three tools of a Workplace Experience Guide, a Community Spaces Strategy and Workplace Certification created a strategy that put staff at the heart of decisions related to the workplace environment, with 88 per cent of workers saying that workplace design has enhanced productivity.