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17 October 2019
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3 October 2016 | Herpreet Kaur Grewal

Transport for London (TfL) has awarded Serco a new five-year contract to distribute and maintain the London’s cycle hire scheme Santander Cycles.


This includes the manufacture of an upgraded bike, which will be made by British company Pashley Cycles at its factory in Stratford-upon-Avon.


This next-generation bike will retain the popular features of the existing model, but will be lighter and more manoeuvrable with smaller wheels, a lower frame, a new gear hub and a more comfortable seat. It is anticipated that they will be on the streets in 2018, with about 500 supplied each year to replace older models.


Serco has been responsible for the operation of London’s cycle hire scheme since it launched in 2010. To integrate the scheme more fully with TfL’s other services, and to make operations more efficient, the running of the scheme will be largely split between operations and customer service from next year. Serco will retain the former, and the payments and customer service elements will be brought into TfL’s wider customer service structure to deliver a single point of contact for customers.