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16 January 2019
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Automation © iStock

2 November 2018 | Herpreet Kaur Grewal

A new report by the Capgemini Research Institute shows businesses are “missing a huge opportunity in automation” by focusing on operational benefits over top-line growth.

The research found that less than a fifth (16 per cent) of global businesses are adopting multiple automation use, and reveals that organisations are focusing on operational gains versus strategic long-term growth. 

Over 40 per cent of businesses have cited that the number one objective behind automation initiatives is to improve quality, and only 23 per cent are looking to gain incremental revenue. 

The report also highlights that only 32 per cent of surveyed organisations are focusing on use cases deemed “quick wins” – those that are not only easy to implement but also highly beneficial.

The report, ‘Reshaping the future: Unlocking automation’s untapped value’ surveyed over 700 executives from companies that are experimenting with or implementing automation solutions and analysed more than 110 real-world use cases across six sectors. 

Of those organisations that are already implementing automation, 25 per cent are using it in the automotive sector, followed by industrial manufacturing and retail, both at 15 per cent.  

From a country perspective, the US (26 per cent), France (21 per cent) and Germany (17 per cent) are at the forefront of adopting automation technologies at scale.