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22 March 2019
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Tunbridge Wells Sports Pavilion © Geograph-N Chadwick

20 June 2018 | Herpreet Kaur Grewal

Tunbridge Wells Borough Council in Kent has renewed its contract with Cordant Cleaning for another three years – and extended the remit to include additional services. 


It builds on a partnership that started in 2014.


Under the terms of the renewed deal, Cordant Cleaning will continue to carry out daily and periodic cleaning services across 24 council properties. 


These include the town hall, theatre, museum, crematorium, sports pavilions and public toilets. The extended remit will involve managing the provision and supply of washroom products, window cleaning across the cleaning estate along with a number of deep cleaning services.


The contract will be delivered using a combination of static and mobile cleaning teams supported by a contract manager. Cordant’s newly developed bespoke app CAR (Cordant Audit and Reporting) will provide real-time data about the performance of the operation.


Guy Pakenham, managing director at Cordant Cleaning, said: “This is a high-profile and complex contract covering different types of buildings and locations, all with specific cleaning requirements. Our knowledge and expertise has enabled us to deliver high standards across the portfolio and, as a result, continue to grow this partnership.”


Denise Haylett, head of business support at Tunbridge Wells Borough Council said: “Cordant Cleaning have worked closely with TWBC over the past four years, enabling a transition in working practices that has ultimately led to our decision to renew their contract. Realistic KPIs and SLAs are in place, and with the CAR audit tool, I am positive that the contract will keep on track and meet the targets set.”