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17 October 2019
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TECHNOLOGY IS ADVANCING EMPLOYEES’ PRODUCTIVITY

11 May 2017 | Herpreet Kaur Grewal


Increased productivity through task automation is the most important change to come from new technological advances – not job loss, according to the new technology firm ISG's Automation Index.

 

By analysing ISG-advised IT services contracts and robotic process automation (RPA) adoption trends, the ISG Automation Index used a data-driven approach to look more closely at how automation is changing IT and business services and ISG-advised robotic process automation (RPA) assessments in finance, accounting and human resources.

 

It found that people are working alongside software robots – be they virtual agents or engineers – to increase their ability to take more customer calls, resolve more service desk tickets and process more invoices. 

 

This improved productivity is seeing important downstream effects – increasing operational speed and scalability, improving compliance and avoiding future costs.

 

ISG’s conclusion states that the data indicates that these benefits apply to both enterprises and service providers.