Clients are increasingly expecting FM contractors to provide added-value advice and services in areas such as energy usage and helpdesk/IT-related functions, according to a report by AMA Research.
The recently published Facilities Management Outsourcing – Corporate Sector Report – UK 2020-2024 reports that changing working patterns mean that FM companies are becoming more heavily involved in workplace design and management.
The study says there has been a slowdown in market growth as a result of Brexit-related uncertainty affecting business and consumer confidence, growing added value opportunities in niche areas, greater use of integrated FM services.
It adds that there is a continued high level of demand for FM services from the commercial offices sector, despite Brexit-related uncertainties affecting investment. But there had also been technological advances and innovations, leading FM providers to become more involved in building management by making more use of intelligent data.
The report contains a detailed assessment of these and other market trends and influences, with analysis of market prospects and potential areas of opportunity. The report can be obtained here.