Prioritise staff wellbeing and satisfaction and reap the business benefits, says Lesley Heath.
FM companies that have treated their staff well during Covid-19 will be the same companies that retain and gain clients in the future.
Companies that have historically lacked employee welfare policies have been getting away with it without much scrutiny or accountability, but recent events have changed that.
FM companies have been put in the spotlight for their exemplary treatment of staff in the past few months but have also been called out for their mistakes. Clients will be very aware of a company’s stance and firms that have shown exemplary leadership will win favour and trust.
Those in charge must take the reins by educating leaders in FM on best practice, supporting staff and holding themselves and their team accountable for their words. If you make a commitment, follow it through with the right actions and ensure that your team has the resources to support new initiatives.
“Prioritising staff wellbeing isn’t a short-term exercise”
Guiding line managers on their responsibilities at this time is critical as these are the people that have the most contact with frontline workers and any issues will be brought to their attention initially. If they have the confidence to handle those often-difficult situations and present a valid solution, everyone will benefit, including clients.
One lesson from recent events is that prioritising staff wellbeing isn’t a short-term exercise that applies just to the pandemic but should become instilled into company culture beyond this. For many FM companies, it’s a chance to reassess policies that were in place before and make changes for the future.
Clients will recognise when employees are happy and will enjoy working with a long-standing workforce of stable and positive people. This will become a priority for potential clients in the future and having the right attitude towards staff wellbeing will be essential for positive brand reputation.
Lesley Heath is a safety culture expert and co-founder of A Matter of Choice