In late 2020 we asked our readers, now with nearly a year of pandemic adaptation under their belts, to tell us what they expected from their future front of house operations. Reduced team sizes, new digital switchboard technology and more multi-functional FOH staff were among the themes to emerge. But the criticality of FOH to communicating with clients and helping set the cultural tone of the organisation remain key. This Facilitate Focus supplement asks questions about the future direction of this critical service function.
This white paper is presented by Facilitate, the magazine of the Institute of Workplace and Facilities Management, in partnership with Moneypenny.