In the first of a series detailing the most popular stories, products and reports in this extraordinary year, we look at the three most attended IWFM courses of 2021. (Click the headers to find out more about each course.)
Introduction to FM
In a year that prompted many to rethink career choices, this course continued to provide an understanding of the FM profession on a basic level to allow those attracted to it to decide if they wanted to go further. The online course is aimed at people new to FM providing them with the knowledge and basic skills to work in the profession. Using real-world examples, the course covers the key responsibilities of FM, budget maintenance, risk management, team management, compliance and career opportunities, providing all the essential day to day skills needed to work in the sector, as well as the tools needed to advance your career.
Contract management: commercial models, KPIs and SLAs
This course is aimed at FM professionals with responsibility for managing contracts, and offers participants the chance to enhance their contract management skills, as well as demonstrating how to get a failing contract back on track. Covering the key elements and tools that go into an FM contract, this case study-based course also provides understanding of governance and corporate support for contract management, commercial skills, collaboration and relationships, as well as management information and benchmarking.
Managing building services
As business resilience rose up the corporate agenda in 2021 in the wake of the pandemic disruption, this course focused on giving FM professionals the skills to help reduce reduce risk and improve the management of building services. From a basic overview of what constitutes building services, to developing a comprehensive building services maintenance programme, including condition surveys, asset management and lifecycle plans as well as building control requirements and compliance, this course provides the essential skills to ensure buildings operate effectively.