Ian Fielder reflects on 2009 and the changes within the BIFM structure.
25 February 2010
Life for many of us has changed because of the direct or indirect effect of the worldwide recession. It may be difficult to quantify these changes and whether they are all for the better, especially when the changes have not been of our own making or we have had no control over them.
For us at BIFM, life has definitely changed and much of it has been through our own design. ?We set out to improve both resources and systems in our 2009 Operating Plan to help us be in good shape to plan and deliver improved benefits to the membership.
Looking back and reviewing 2009, which must be acknowledged as one of the most difficult trading periods in a long time, we managed to remodel the staff structure at Head Office and bring in new talent to supplement the experienced and knowledgeable existing team. We also managed to replace or update seven ICT systems that are essential to increasing the efficiency and effective running of the institute. This has included an upgrade to our membership database platform, a new HR management system and a completely new purchasing system which has allowed us to migrate from Lotus Notes to Outlook.
As if this wasn't enough we have introduced a new help desk system that helps us manage the 300 calls a day we receive since refreshing the qualification programme (Levels 4, 5 and 6 in the Qualification Credit Framework) and the new membership grade (CBIFM).
The drive to become more professional is relentless and is at the root of the rolling medium term strategy. All organisations must aim to be leaner and fitter and the BIFM Board is focused on us at Bishop's Stortford delivering that goal to ensure that the BIFM is fit for purpose.
It is important as we translate the successes of 2009 into the Operating Plan for 2010; we must embrace change and use it to manage concrete and tangible benefits of our members.
Working with the Board, Members' Council and the professional team in Head Office, together with our partners in the joint ventures is inspiring, especially in these exciting times.