Open-access content Monday 10th January 2011
2011 is shaping up to be another challenging year with many exciting events planned, says chief executive of the BIFM, Ian Fielder
13 January 2011
I am sure the BIFM is not alone in commencing the planning for the year ahead many months ago. As far back as August, the board started a thorough review of the medium term plan and asked the executive to firm up on the 2011 business plan. This involved every member of staff and after gaining the board’s approval in November we are poised at the beginning of a brand new year, champing at the bit to get on with the job. Having refreshed many of our back of house systems we are investing in an umbrella business intelligence package that will bring all of our information into one place, allowing us to inform the board and volunteer groups of latest data through a dashboard format.
Having launched some exciting new developments, including social networking, we are now planning the next major development of a web-based membership platform. A major focus will be growth and our membership department has been working on smarter and more effective ways to manage membership applications, plus new promotional ideas. We are proud of the benefits and offers already available to members but we recognise that we must improve the extent and quality of knowledge transfer and the improvements to the web and our systems are designed to facilitate this important area of our service.
We have rebranded the BIFM conference to Th!nkFM, to expand it into more than just an institute conference so we capture the wider FM experience plus we are moving it to Nottingham to make it more accessible. After the very successful Members’ Day, held at the popular Imax, London venue, we are repeating this event which focuses on the very best of the BIFM Award entries from 2010. This day again will be linked with our AGM and the growing Member Recognition Awards. Our main BIFM Awards are also being refreshed to reflect the ever changing landscape of FM and will continue to be the very best showcase in the FM calendar.
To support our focus on increasing the customer and membership experience we are well ahead with developing a number of staff initiatives including gaining Investors in People accreditation and launching into achieving the European Foundation Quality Management (EFQM) framework, helping us to be more competitive.
Building on the excellent work last year in developing the complete suite of qualifications we are adding an award and certificate grade at Level 6 and an award grade at Level 5. We have also extended the relationship with the Institute of Leadership and Management (ILM) to continue the entry level qualification at all three grades at Level 3.
2011 is shaping up to be another challenging year and I look forward to meeting many of you throughout the year as well as updating you on progress against this exciting plan.