Linda.Hausmanis is head of Professional Standards and Education at BIFM,
27 February 2014
The Facilities Management Professional Standards have been launched following research and consultation in the industry.
The standards set out the technical competency required across the FM functional areas at clearly defined stages of a person's career, plus it includes behavioural competency. So what does that mean for individuals?
They will be able to assess themselves against the FM functional areas to create a professional development plan that identifies training needs. And what does that mean for organisations? By describing what an organisation expects of its staff across the functional areas, and at each stage of an individual's career, the standards can be adapted and used for many different purposes such as:
- Recruitment and selection
- Training needs analysis
- Training content design
- Career management
- Succession planning
What is important to an organisation? Profitability and a stable/increasing share price. So people employed by an organisation need to perform. There are three drivers to performance: targets and objectives, technical competencies and behavioural competencies. Targets and objectives may be agreed at performance appraisals, or at the start of the fiscal year, and state the quantified annual expectations of staff (key performance indicators). These will change every year and may need to be reviewed during the year to meet fluctuating circumstances. But in addition to achieving specific targets and objectives, people must maintain the organisation's good practice in what they do; they need to achieve the requirements of technical competencies.
The technical competencies describe what people do in his/her job and the standards that they should maintain continuously. These have been captured and are presented in the BIFM Facilities Management Professional Standards. Employees also need to exhibit certain personal qualities - what people are, i.e. behavioural competences.
The behavioural competences that underlie the technical competencies describe what kind of a person someone is - or what kind of a person they should aspire to being. By developing relevant behavioural competences, someone should be better able to achieve the requirements of the technical competencies. If a person were required to deliver presentations (a technical competency), then it would help to be self-confident (a behavioural competence). If a person were responsible for balancing the books, it would help to be attentive to detail (a behavioural competency).
Definitions of behavioural competencies also emphasise the culture of the organisation in stating explicitly its values and expected behaviours. The standards are a living document and will be reviewed to ensure they reflect the dynamic industry that is facilities management.
To find out about the FM professional standards, contact [email protected]
Linda.Hausmanis is head of Professional Standards and Education at BIFM