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Professional Performance

Research and Information: Providing Knowledge

Open-access content Monday 24th November 2014 — updated 1.53pm, Tuesday 5th May 2020

24 November 2014 


As Charles Darwin is supposed to have said: "It is not the strongest or the most intelligent who will survive, but those who can best manage change." This could easily apply to the world of FM.


I joined BIFM in September this year as research and information manager, having previously managed research teams across standards setting bodies, awarding bodies and professional bodies. I will head up the team that will lead on BIFM's research and information activity. 


Research can tell us what is happening, but we need insight to understand why it is happening, and crucially, what to do about it. We need insight to create solutions to the challenges we discover.  This will be crucial as we develop both the profession and our own organisation, in what is an ever-evolving sector.


Without this insight BIFM cannot be the authoritative voice of the FM sector. It allows us to learn about new trends within FM, and through robust research we are able to gather enough information to outline what the future may hold for both our members and the wider FM community. This is key in terms of the research we conduct as it ensures that we make a difference to the FM sector and wider society. Research will help the BIFM in its development and effective implementation of policies, processes, services and communications.


The department is not just responsible for the organisation of research, but also for sharing and distributing knowledge and expertise in a credible and convincing way. Examples include our Facilities Management Leaders Forums and Good Practice Guides - just two of our key resources for those looking to deliver in their roles. 


Over recent years FM has become increasingly recognised, not only for its impact on the economy, but also for the profound impact it can have on organisations. Through our work we'll help to raise the profile of the sector to allow FM to climb up the leadership agenda. 


This will not be an easy task, but who doesn't like a challenge? Changes are happening within the world of FM and research and information plays a vital role in ensuring that BIFM delivers on its purpose of being the professional body that truly represents the FM profession.

 

I started this article with a quote and I will end with one. A fellow member of the Market Research Society (MRS) once said: "Research is just sight, but to act we need insight."


Peter Brogan is research and information manager at BIFM

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