Skip to main content
Facilitate Magazine: Informing Workplace and Facilities Management Professionals - return to the homepage Facilitate magazine logo
  • Search
  • Visit Facilitate Magazine on Facebook
  • Visit Facilitate Magazine on LinkedIn
  • Visit @Facilitate_Mag on Twitter
Visit the website of the Institute of Workplace and Facilities Management Logo of the Institute of Workplace and Facilities Management

Main navigation

  • Home
  • News
    • Comment
    • People
    • Reports
    • Research
  • Features
    • Analysis
    • Features
    • Round Tables
    • Webinars
  • Outsourcing
    • Contract Finder
    • Contracts
    • FM Business Models
    • Interviews
    • Mergers & Acquisitions
    • Opinion
    • Procurement
    • Trends
  • Know-How
    • Explainers
    • Legal Updates
    • White Papers
  • Jobs
  • Topics
    • Workplace Services
      • Hospitality
      • Catering
      • Cleaning
      • Front of House
      • Grounds Maintenance
      • Helpdesk
      • Mailroom
      • Manned Guarding / Security
      • Pest Control
      • Washroom Services
      • Disaster Recovery
      • Specialist Services
    • Professional Performance
      • Behavioural Change
      • Continual Professional Development
      • Education
      • Management
      • Recruitment
      • Training
    • Workplace Performance
      • Benchmarking
      • Health & Wellbeing
      • Operational Readiness
      • Procurement
      • Security
      • Workplace User Experience
      • Workplace Culture
    • Compliance
      • Health & Safety
      • Risk & Business Continuity
      • Standards
      • Statutory Compliance
    • Building Services
      • Architecture & Construction
      • Asset Management
      • Building Controls
      • Building Fabric
      • Drinking Water
      • Fire Protection
      • HVAC
      • Landscaping
      • Mechanical & Electrical
      • Building Security
      • Water, Drainage & Plumbing
    • Technology
      • Building Information Modelling
      • CAFM
      • Data & Networks
      • Document Management
      • Information Management
      • Internet of Things (IoT)
      • Software & Systems
    • Energy management
      • Energy Management Systems
      • Electricity
      • Gas
      • Solar
      • Wind
    • Sustainability
      • Environmental Quality
      • Social Value
      • Waste Management
      • Recycling
    • Workspace Design
      • Agile Working
      • Fit-Out & Refurbishment
      • Inclusive Access
      • Lighting
      • Office Interiors
      • Signage
      • Space Planning
      • Storage
      • Vehicle Management / Parking
      • Washroom
    • Sectors
      • Corporate Office
      • Education
      • Healthcare
      • Manufacturing
      • International
      • Retail
      • Sports & Leisure
      • Regions
  • Buyers' Guide
Quick links:
  • Home
  • Sections
  • News
  • Comment
Sections

Interpreting the data

Open-access content Wednesday 10th May 2017 — updated 2.38pm, Tuesday 5th May 2020

12 May 2017 | Mark Tyson


It strikes me that as an industry we have become too focused on great-looking dashboards and extracting data from buildings. 


The real challenge is what you do with the data and how you create new business models from it. That in itself is the problem - from what I can see one of two things happen at the moment:


1. A large amount of data is sent to an FM or contract manager to interpret then act on while carrying out their normal day job.


2. The operating model/contract doesn't incentivise transparency as it puts existing revenue/profit streams at risk.


The first point shows we aren't making the necessary changes, alongside new technology, with people and process. New data sources require new skills and roles with people who previously wouldn't be looking at our industry suddenly able to apply analytical skills and carve a long-term career path. Alongside this, and linked to my second point, we have to create processes that give people time to use the data and an incentive to act truly in the clients' interest. These new roles, and entry levels to our industry, will create diversity of thought and also greater transparency.


In a truly transparent model why do the operatives and FM management need to sit with an outsourced contractor? I can understand why this happened in the first wave of outsourcing, as without the people you didn't have control of the product. I'd argue now that it is this control with its associated mark-up that prevents real change at point of delivery. Separating the data mining and strategy formulation from the delivery therefore should create a healthy tension between a client and a service provider.


The goal for our sector is surely to disrupt ourselves by improving transparency and inventing new roles and processes before someone from another industry does it. 


Mark Tyson is service delivery director at Capita

Also filed in
Comment
Content

You might also like...

Share
  • Twitter
  • Facebook
  • Linked in
  • Mail
  • Print

Today's top reads

 

Latest Jobs

Regional Facilities Manager

Borehamwood
Circa £47,000 + Decent Package & opportunities
Reference
59410

Facilities Manager

Hertfordshire
Up to £75,000 + Decent Package
Reference
59408

Facilities Manager

Guildford
Up to £45,000 + Package & Opportunities
Reference
59407
See all jobs »

 

 

Sign up to our newsletter

News, jobs and updates

Sign up

Subscribe to print

Sign up to receive our bi-monthly magazine

Subscribe
Facilitate magazine cover, June 2020
​
FOLLOW US
@Facilitate_Mag
Facilitate Magazine
Facilitate Magazine
CONTACT US
Contact us
Tel: 020 7880 6200
​

IWFM

About IWFM
Become a member
Qualifications
Events

Information

Privacy Policy
Terms & Conditions
Cookie Policy
Think Green

Get in touch

Contact us
Advertise with us
Subscribe to Facilitate Magazine
Write for Facilitate Magazine

General

IWFM Jobs
Help

© 2023 • www.facilitatemagazine.com and Facilitate Magazine are published by Redactive Media Group. All rights reserved. Reproduction of any part is not allowed without written permission.

Redactive Media Group Ltd, 71-75 Shelton Street, London WC2H 9JQ