10 July 2017 | Nick Fox
Ask FM professionals what keeps them up at night and I guarantee many will say "compliance". Why?
I have worked with three big FM providers and all of them measure it differently so what hope do we have in defining one measurement of compliance? We need more clarity and consistency in among the plethora of standards and regulation that exists.
The only answers I need to know are: what assets do we maintain, how do we maintain them, and how often?
Compliance is multifaceted and means different things to different people. Why can't we be more precise?
Is it because the data in our system doesn't allow us to make a more informed decision on compliance? Do we lack the technical ability to audit compliance? Are our contracts so vague that we don't understand what standards we are following and what that means in terms of service delivery?
Does your contract split PPM tasks between statutory, mandatory, routine and only measure compliance based on the statutory tasks? What tasks would you divide up between the three terms?
Is it best for the industry to split compliance and statutory compliance and recognise both terms differently? Most will say that you are compliant when the PPM task is completed. I disagree.
Is it when the remedial is completed? Or when the work completion paperwork is received? Otherwise, how can you evidence it? Is it all three? What about if the work was not completed to manufacturer's recommendations or in line with the asset O&M manual? Or it was completed by an engineer who doesn't hold the relevant qualifications?
Does it matter? All of it matters.
In coming few months I will be working with a team of industry figures to explore this topic to uncover every aspect to come up with a more consistent way to measure compliance.
Nick Fox is current chair of the BIFM South West Region and head of operations for Serco