A webinar brought to you by FM World and Supply Management sponsored by Office Depot.
It's often said that if only contractors were allowed more than the typical three years in which to hone their delivery of service, all would be right in the FM outsourcing world. But is this really the case? Would longer contract terms mean a) stronger engagement and investment by the FM contractor, and b) a better level of service delivery to the client?
The discussion focused on the following points:
• What is the optimum term length for facilities management contracts?
• Is there a conflict between procurement's desire for financial competitiveness and FM's desire for consistency of delivery?
• What are the potential disadvantages of extended term lengths?
• Is the fight for longer term lengths masking issues of inadequate management / service benchmarking by the client?