The webinar’s theme was how the procurement of facilities management can play a role in enhancing a business’s brand.
Issues covered during the hour-long session included:
• How to save money and improve customer service
• How to measure and implement ‘added value’
• How to protect your brand when buying FM services
• How to create an FM model designed around the customer experience
• Which service level agreements can boost innovation
• How best to manage the supplier relationship