Mitie has won a new five-year integrated facilities management (IFM) contract with insurance company Royal London Group.
The deal, which includes a two-year extension option, covers engineering, cleaning, waste management, security, help desk, front-of-house, and remote monitoring services across Royal London’s sites in Edinburgh, London and Wilmslow in Cheshire.
Mitie will deploy its technology solutions to help Royal London optimise its workspace layout, achieve its sustainability objectives and improve energy efficiency.
A key focus of the contract will involve integrating Mitie’s remote monitoring solutions, into its engineering services to render the sites more efficient. This will be done by installing sensors to monitor remotely how key infrastructure at each of the buildings ¬– such as heating and lighting systems – are performing, reducing downtime and repair costs by alerting engineers to any potential issues.
The system will also collect and analyse real-time data so that HVAC systems and thermostats can be set to optimal levels. This will also help improve energy efficiency across Royal London’s buildings to achieve at least a 10 per cent reduction in the estate’s energy use over the next five years. This is part of Mitie’s ‘Zero Carbon for Zero Cost’ service, meaning that energy and cost savings are offset to achieve green goals without a big investment.
Mitie will also use sensors installed across the buildings to collect data on workplace occupancy. These insights will then be used to put in place initiatives to make sure that space is used efficiently, such as reconfiguring the office layout to accommodate changes in occupancy levels.
As part of the deal, Mitie will also provide engineering, cleaning, waste management, security, helpdesk, and front-of-house services across the three locations to provide an end-to-end package. This will be done by providing a concierge-style service by which Mitie’s team will be responsible for a number of customer-facing tasks, ranging from reception services to portering, setting up meeting rooms and housekeeping.
Mitie will also roll out its ‘Aria’ workplace engagement application to allow Royal London’s employees to easily contact Mitie staff to highlight any potential problems on-site, such as AV connectivity problems in meeting rooms.
Carlo Alloni, managing director of Mitie Technical Services and Integrated Facilities Management, said: “Our industry-leading technology and expertise in delivering cost-efficient sustainability initiatives will support Royal London’s green objectives and improve the workplace experience for its employees while ensuring its buildings can respond to a more agile and regularly changing work environment.”
Jon Glen, group operations director at Royal London, said: “Mitie understands our goal of evolving our workspace to provide our people with the right environment to help them succeed.”