Incentive FM has been awarded a three-year deal to manage soft services across the Wembley Central Shopping Centre.
The 118,000-square-foot centre includes 25 retail units, three residential blocks, and a car park.
One of the first tasks for Incentive FM was to upgrade security infrastructure to a digital platform and embed sustainable cleaning and security protocols across the sites.
The series of upgrades was key to Incentive FM winning the contract from the centre’s property manager, Fidum Property Management.
Simon Marshall, director at Fidum, said the deal would “enhance our customer experience, and streamline operations for those working across the site”.
Glenn Wilson, director of retail and distribution at Incentive FM, said: “Our specialist is now leading a team of 11 across the site... After winning the contract we mobilised the operation in just 10 days, which is no easy task in the current climate. We’re looking forward to delivering industry-leading solutions for the next three years and beyond.”
Incentive FM will continue to implement security and cleaning systems across the site, with “high-spec innovative equipment provided for the various teams involved in the busy operation” who will focus on “updating and bolstering the security and surveillance of the vicinity”.