Motivational speaker Nigel Risner got the second day of the IWFM Conference off to a positive start with a plea for workplace and facilities managers to always be ‘in the room’ and to better understand the personalities of those they provide for.
"Probably hardest thing I teach is that if you're in the room, you must be in the room,” said Risner. “Too often we can be in a meeting where we're not having much of an impact. 90 per cent of people spend 90 per cent of time not in the room, not focused.”
Suggesting we all become more aware of how easily we critique our selves through our inner monologue – and that we employ techniques to avoid doing so - Risner turned to the topic of understanding end-users by working out which of four broad groupings they belong to.
Whether ‘monkeys’, ‘lions’, ‘dolphins’ or ‘elephants’, establishing which personality type reflects which individual is invaluable to establishing what kind of service support they need.
And which each personality type comes a particular form of negative response if their needs are ignored, said Risner.
“You’ve got all these types of animals in your workplace, and your job is to become a zookeeper. And it is very hard to be an effective zookeeper because you have to listen unbelievably carefully.”
Risner’s takeaways were to always be in the room, to communicate like a zookeeper, and to trust yourself, your team and your process. His session, in which he explains the character traits of each personality ‘animal,' is now available on demand.
The IWFM Conference continues online with presentations from EMCOR UK and Ricoh at 2:00pm and 3:00pm respectively this afternoon. Author and consultant Sam Conniff will talk tomorrow when he discusses ‘rebellious acts of positive change’ at 10:00am. To take part, click here.