The Wates Group’s facilities management division, Wates FM, has expanded its partnership with Her Majesty’s Revenue and Customs (HMRC).
Wates FM was awarded a contract in 2019 to provide mechanical and electrical maintenance services to four premises within HMRC’s South Area portfolio in Cardiff, Kent and central London.
At the start of 2020, the five-year contract saw Wates managing a number of HMRC sites, including one regional centre and another in interim services, plus four discreet sites.
Due to the growth of the account, this has been extended to a total of 19 sites, eight of which were mobilised during the Covid-19 pandemic lockdown. This also involved the transfer of four staff via TUPE from one of HMRC’s south London sites.
James Gregg, managing director of Wates FM, said: “Over the last 12 months we have built a strong, trusted relationship with HMRC through our collaborative working and I’m proud of the high levels of customer satisfaction we have maintained. Despite facing huge challenges as a result of the pandemic, our teams have continued to deliver the services efficiently while also implementing successful mobilisation strategies, which were tailored and adapted to meet the requirements of each individual site.
“The expansion of our contract with HMRC reflects our targeted growth in the public sector.”
A representative for HMRC’s estates team added: “We receive a real added value service from Wates FM - from an extremely efficient team led by Terri Dale. We have been consistently impressed with how Wates approaches mobilisation, particularly in the face of a global pandemic. Lockdown didn’t faze the team, they immediately took over where we needed them to and set up sites on very short notice. The attitude to work and problem solving is amazing.”
Wates FM, now part of Wates Property Services, has won seven contracts and six extensions in the 12 months since launching in July 2019.