Skip to main content
Facilitate Magazine: Informing Workplace and Facilities Management Professionals - return to the homepage Facilitate magazine logo
  • Search
  • Visit Facilitate Magazine on Facebook
  • Visit Facilitate Magazine on LinkedIn
  • Visit @Facilitate_Mag on Twitter
Visit the website of the Institute of Workplace and Facilities Management Logo of the Institute of Workplace and Facilities Management

Main navigation

  • Home
  • News
    • Comment
    • People
    • Reports
    • Research
  • Features
    • Analysis
    • Features
    • Round Tables
    • Webinars
  • Outsourcing
    • Contract Finder
    • Contracts
    • FM Business Models
    • Interviews
    • Mergers & Acquisitions
    • Opinion
    • Procurement
    • Trends
  • Know-How
    • Explainers
    • Legal Updates
    • White Papers
  • Jobs
  • Topics
    • Workplace Services
      • Hospitality
      • Catering
      • Cleaning
      • Front of House
      • Grounds Maintenance
      • Helpdesk
      • Mailroom
      • Manned Guarding / Security
      • Pest Control
      • Washroom Services
      • Disaster Recovery
      • Specialist Services
    • Professional Performance
      • Behavioural Change
      • Continual Professional Development
      • Education
      • Management
      • Recruitment
      • Training
    • Workplace Performance
      • Benchmarking
      • Health & Wellbeing
      • Operational Readiness
      • Procurement
      • Security
      • Workplace User Experience
      • Workplace Culture
    • Compliance
      • Health & Safety
      • Risk & Business Continuity
      • Standards
      • Statutory Compliance
    • Building Services
      • Architecture & Construction
      • Asset Management
      • Building Controls
      • Building Fabric
      • Drinking Water
      • Fire Protection
      • HVAC
      • Landscaping
      • Mechanical & Electrical
      • Building Security
      • Water, Drainage & Plumbing
    • Technology
      • Building Information Modelling
      • CAFM
      • Data & Networks
      • Document Management
      • Information Management
      • Internet of Things (IoT)
      • Software & Systems
    • Energy management
      • Energy Management Systems
      • Electricity
      • Gas
      • Solar
      • Wind
    • Sustainability
      • Environmental Quality
      • Social Value
      • Waste Management
      • Recycling
    • Workspace Design
      • Agile Working
      • Fit-Out & Refurbishment
      • Inclusive Access
      • Lighting
      • Office Interiors
      • Signage
      • Space Planning
      • Storage
      • Vehicle Management / Parking
      • Washroom
    • Sectors
      • Corporate Office
      • Education
      • Healthcare
      • Manufacturing
      • International
      • Retail
      • Sports & Leisure
      • Regions
  • Buyers' Guide
Quick links:
  • Home
  • Facilitate Magazine Issues
  • November 2020
News
Comment
Professional Performance

One year on

Open-access content Monday 2nd November 2020
Authors
Maddie Hayes
web_30_headshot_green.png

Previous IWFM Newcomer of the Year Maddie Hayes reflects on her career since winning the award in 2019.

After winning the IWFM Newcomer of the Year award in 2019, I had the opportunity to meet like-minded people and make many connections in the industry. In my role of soft services lead for an international client at Mace’s Operate business, I was able to use this platform to interact with new contacts and bring innovations to my client.

However, a couple of months after the awards, the Covid-19 pandemic struck. I went through a steep learning experience, as Mace’s Operate business shifted focus towards workplace experience management, replicating office cultures at home for clients in all sectors.

Our whole industry has had to completely change the way it operates. Moving away from an FM focus, I’m now leading clients in the office revolution with workplace experience strategies that fit their specific cultures and organisational structure.

“Our whole industry has had to completely change the way it operates”

With Covid-19 accelerating businesses to consider the future of offices, I have taken the position of workplace experience lead at Mace for my international client, ensuring that employees maintain high levels of productivity wherever their location, but also transforming the office space to create a safe and engaging environment.

To implement a workplace experience strategy, I have to consider what homeworking looks like in the long run. I work with clients to optimise workplaces and bridge them with a home working environment, supporting employees’ wellbeing during this transition.

Since being awarded ‘Newcomer of the Year’ my role at Mace has evolved. I’ve gone on a journey of change with the company’s Operate business, leading clients in a workplace transformation. I look forward to helping them develop workplace experience strategies and new ways of working.

Maddie Hayes is workplace experience lead at Mace

FAC.Nov20 FULL CROPPED.jpg
This article appeared in our November 2020 issue of Facilitate Magazine.
Click here to view this issue
Filed in
News
Also filed in
Comment
Professional Performance

You might also like...

Share
  • Twitter
  • Facebook
  • Linked in
  • Mail
  • Print

Today's top reads

 

Latest Jobs

Health and Safety Manager

London (Central)
£50,000
Reference
59394

Head of Health and Safety

Farnham
£51,800 - £56,500 plus excellent benefits package (including the Local Government pension scheme)
Reference
59393

Interim Head of Facilities

London
£270.00 per day (premium day rate)
Reference
59391
See all jobs »

 

 

Sign up to our newsletter

News, jobs and updates

Sign up

Subscribe to print

Sign up to receive our bi-monthly magazine

Subscribe
Facilitate magazine cover, June 2020
​
FOLLOW US
@Facilitate_Mag
Facilitate Magazine
Facilitate Magazine
CONTACT US
Contact us
Tel: 020 7880 6200
​

IWFM

About IWFM
Become a member
Qualifications
Events

Information

Privacy Policy
Terms & Conditions
Cookie Policy
Think Green

Get in touch

Contact us
Advertise with us
Subscribe to Facilitate Magazine
Write for Facilitate Magazine

General

IWFM Jobs
Help

© 2023 • www.facilitatemagazine.com and Facilitate Magazine are published by Redactive Media Group. All rights reserved. Reproduction of any part is not allowed without written permission.

Redactive Media Group Ltd, 71-75 Shelton Street, London WC2H 9JQ