Incentive FM has been appointed to manage shopping facilities at The Howard Centre in Welwyn Garden City.
Working across an area of 230,000 square feet, Incentive’s 18-person FM team will deliver cleaning, security, high-level cleaning, and washroom services.
The Howard Centre, named after Sir Ebenezer Howard, the founder of Welwyn Garden City, currently ranks 113th nationally out of 4,500 trading locations and provides retail space for 58 units all under one roof.
Carley Beck, centre manager, said: “We welcome eight million visitors each year and we knew that to strengthen our customer experience, we had to align the facilities management. The pandemic has hit retail very hard, and how we manage our facilities with a one-team ethos coupled with a partnership approach is paramount to the operation.”
Glenn Wilson, director for retail and distribution at Incentive FM, said: “Our team is now on-site and delivering in Welwyn Garden City, and we look forward to working with the centre going forward.”
The contract, one of a series of wins in the retail sector for Incentive FM during the year, was mobilised during October and officially started on 1st November.
Image credit | Incentive FM