Henigan Consulting Group
After the Covid-19 lockdown, the HCG team considered how to best support its clients and the wider industry. While not experts in dealing with a pandemic, HCG are experts in managing change, and the workplace has seen no greater or more rapid change in living memory. The HCG team devised, developed and facilitated 10 free to attend workshops to discuss and debate the key issues organisations were facing, bringing in 28 occupiers from a range of sectors to participate.
What they did
- Workshops were focused on the return to the office, with specific sessions on topics including social distancing, facilities management, and new ways of working.
- Participants shared tips from their own workplaces about maintaining a connection to the organisation, supporting wellbeing, and how best to communicate and engage with colleagues.
- Following workshops, HCG compiled detailed output packs collating the key themes from conversations and tips from our participants, which have been shared with participants and have been more widely published to ensure the benefits can be maximised across the industry.
HCT General Services Team
The Higher Colleges of Technology (HCT) is a federally funded system of 14 colleges across the UAE and has grown to become the largest higher education institution in the UAE. HCT was able to successfully overcome and navigate through the sudden challenges imposed worldwide as a result of the Covid-19 pandemic and it was done through several axes that extended into effective strategies, policies and short and long-term processes and procedures.
What they did
- Activated rapid communication channels with the main service providers that enabled swift placement of selected manpower on campuses in total isolation from infections.
- Devised strategies on how to approach space use across the campuses in order to enhance controls against the transmission of Covid-19 while minimising the impact of the pandemic on HCT community and operations.
- Deployed robust health and safety protocols and measures to control and mitigate risks associated with Covid-19 within a week at all operation levels at HCT campuses, including the development of risk management procedures and proactive measures describing the management of contractors, visitors and Covid-19 suspected cases.
FSI’s rapid deployment of CAFM for NHS Nightingale Hospital Manchester
FSI was approached by a long-standing client with the challenge of mobilising its Concept Evolution CAFM system for the NHS Nightingale Hospital in Manchester. The system needed to manage the resources on-site and a wide range of reactive and planned tasks including portering, cleaning, catering and space. A CAFM mobilisation of this nature would usually take a minimum of three months, but the hospital was opening its doors to patients within two weeks.
What they did
- FSI pulled together a rapid response team with members from The Knowledge Group, Professional Services and Key Account Management.
- Social distancing measures meant both parties had to meet the emergency deadline while working remotely, and the all-important go-live date was required over the Easter weekend. Cutting down this mobilisation time was the biggest challenge.
- FSI pulled together to rapidly mobilise a purpose-built system within the narrow deadline set.
- As a result, the Nightingale Concept system was delivered ahead of schedule, with a seamless set-up, and has operated with zero performance or downtime issues.
Salisbury Group Front-Line Heroes
Seven employees of Salisbury Group were announced as “Front-Line Heroes’” in a special competition in May 2020. The event focused on the frontline and on-site workers during the Covid-19 pandemic, tied in with World FM Day. The company's Executive Team planned to choose one overall winner but the submissions were so strong that seven people won from around 30 nominations. The winners came from each of Salisbury's main service departments: security, cleaning and engineering.
What they did
- Despite suffering a family bereavement during the pandemic, one security officer felt it was important to support his team and customers during the height of the threat, and asked to return to the front line after just two days of compassionate leave.
- In the cleaning team, a London-based cleaner stepped up when asked to carry out deep cleans following suspected Covid-19 cases in the office.
- An engineer stepped up following a co-worker being off work with suspected symptoms, looked after extra duties on site, became the focal point for customer enquiries and played a very important role at a critical time.
Find out more
These entries were chosen from nearly 70 received for the Covid-19 Response Award. Facilitate is showcasing the stories behind all of them on our Facilitate Daily newsletter, while there are extended versions of each of all our IWFM Awards 2020 features on www.facilitatemagazine.com