HMRC Estates Covid Building Readiness Team
As soon as the government’s advice on working safely in offices was published, HMRC Estates’ newly created Covid building readiness team worked incredibly quickly with internal and external stakeholders to establish what provisions and resources were needed to provide safe working environments to colleagues. The building readiness team is responsible for coordinating and distributing all of the supplies and resources that are now very much a part of workplaces during the pandemic.
What they did
- From hand sanitiser to posters, and floor stickers to control barriers for one-way systems, all the materials that needed to put in place were compiled, allocated and subsequently distributed by the team.
- Worked closely with the FM team to identify what provisions were needed, and then worked with Senior Responsible Managers and Building Responsible Managers to develop a detailed risk assessment of each site so they could allocate resources.
- Implemented a 68-point action plan to ensure a consistent approach to safety measures at all sites.
HMRC Estates FM team
The HMRC Estates FM team’s journey since March has involved an unprecedented UK-wide collaborative effort, centred on working safely and flexibly in order to deliver for the government while maintaining the highest standard of service and safe working environments for staff in more than 150 buildings across the UK. Throughout the pandemic, FM ensured hard and soft FM services were delivered in buildings to enable the several thousand of HMRC’s 68,000 key workers who were unable to be home-based to work in a safe environment.
What they did
- Mobilised the FM Covid-19 response team to respond to queries and monitor data and feedback.
- initiated a wellbeing and welfare framework to support staff and suppliers alike.
- Initiated a daily supplier ‘town hall’ call to ensure quick and accurate dissemination of comms.
- Worked with a soft FM supplier to develop quick reporting processes via their helpdesks.
- Introduced Hygiene Stewards – additional cleaners – who provided a visible hygiene presence through regular touchpoint and Covid-specific cleans, ensuring employees’ wellbeing and safe working environments were not compromised.
Mitie Technical Services
Mitie Technical Services [TS], part of Mitie Group, manages a diverse customer base and delivers maintenance, energy management, engineering projects and IFM contracts across the UK, all underpinned by cutting edge technology solutions. As Covid-19 swept the UK, it was essential for critical infrastructure and services to be maintained. From the outset of the crisis and when Britain locked down, Mitie’s Technical Services team stepped up and played an integral role in keeping the UK running.
What they did
- TS had an impact on every part of the Covid-19 response and recovery; from leading technical services for the mobilisation and management of NHS Nightingale hospitals to adapting working environments so clients could support the manufacturing of ventilators.
- TS engineers maintained and fixed critical communications infrastructure including vandalised 5G masts, so emergency services could keep operational.
- TS also ensured facilities were safe and secure for pharma clients to continue with their critical research, and guaranteed distribution centres and petrol forecourts experienced no impact in getting food and essentials around the country.
Imtech Inviron is the national FM provider for EDF’s corporate estate of properties which supports about 3,000 EDF employees. At the start of lockdown, EDF was deemed a critical/essential business under the GOV.UK guidelines and required the appropriate support in order to remain operational, without disruption to their customers.
What they did
- Led the way with touch-point cleaning prior to GOV.UK recommendations by procuring adequate stocks of antibacterial cleansing products and hand gels.
- Procured an additional 32 mobile handwash units to support the business so that they could be installed close to the point of entry in all buildings.
- Continued to carry out statutory compliance maintenance activities and also started the process of deep cleaning of all offices.
- Reconfigured the HVAC system to prevent recirculation of air within buildings and to maximise the fresh air.
Find out more
These entries were chosen from nearly 70 received for the Covid-19 Response Award. Facilitate is showcasing the stories behind all of them on our Facilitate Daily newsletter, while there are extended versions of each of all our IWFM Awards 2020 features on www.facilitatemagazine.com