HMRC Estates SRM/BRM community
Traditionally a part-time role, the Senior & Building Responsible Managers (SRMs & BRMs) community has played an exceptional role in operationalising HMRC’s Covid-19 response. At a time of immense pressure for HMRC to deliver crucial services, the community, responsible for the safe occupancy of nearly 100 of HMRC’s buildings with 65,000 staff have accordingly increased their time and focus on ensuring that colleagues can come to work safely.
What they did
- Made decisions on which buildings across the country needed to stay open and which could close, and followed a checklist to ensure that services were appropriately directed.
- For the 53 buildings remaining open, SRMs were responsible for ensuring that each one was Covid-secure and safe for staff. Working with BRMs, they produced a Covid risk assessment for each one.
- Coordinated the reporting of any suspected cases, liaising with trade unions and landlords as required.
- Prepared the rest of the buildings for safe reoccupation.
ISS UK - Team BT
ISS’s client BT delivers an operation critical to the wider UK economy – telecommunications networks, 999 call centres and broadband infrastructure. The challenge was clear – how do ISS, CBRE and BT work together to enhance the FM provision in order to guarantee continuity of service?
What they did
- Deployed 360 additional housekeepers to deliver touchpoint hygiene-focused cleaning across 164 critical sites.
- Worked collaboratively with numerous agencies to quickly source and onboard new housekeepers.
- Provided 9,092 additional hours of hygiene-focused cleaning each week across the estate.
- Installed self-serve cleaning stations across 43 sites to provide client staff with a contingency cleaning option for their own workspaces.
ISS UK - Team Gatwick
ISS faced the significant challenge of delivering enhanced cleaning services to protect public safety and confidence, all the while maintaining operability of a key UK transport hub. The situation escalated rapidly. ISS was tasked with cleaning ‘quarantine’ areas where passengers suspected of having the virus had been screened or held before transportation to hospital.
What they did
- Worked with Gatwick to establish isolation rooms which would allow containment in set locations, ensuring targeted cleans with minimal operational impact.
- Re-engineered procedures, risk assessments and method statements.
- Trained operators along with organising new materials, equipment and PPE.
- Showcased and evidenced its extensive FM response to the pandemic and built public confidence that it was safe to fly again via the airport.
- Set up teams into two new distinct groups, Hygiene Stewards and Core Terminal Cleaning Teams.
Lancaster University Facilities Team
The welfare of students and staff at Lancaster University has been the priority throughout Covid-19. It hasn't closed since the pandemic began, with 1,600 students living on campus. The Facilities Leadership team has directed the university’s emergency planning groups to support campus operations. Senior team members also directed new strategic groups to lead a coordinated and exceptional effort across the division.
What they did
- Security staff and porters provided a 24/7 presence, maintaining a safe and secure space for staff and students remaining on campus.
- A single mailroom was created and staffed by volunteers enabling a single drop-off point
- for deliveries and mail, reducing parcel-handling.
- Maintenance and development teams provided crucial management of live construction sites throughout the pandemic.
- Surveyed every building on campus to identify social distancing capacities and carry out
- risk assessments for their safe reopening.
Find out more
These entries were chosen from nearly 70 received for the Covid-19 Response Award. Facilitate is showcasing the stories behind all of them on our Facilitate Daily newsletter, while there are extended versions of each of all our IWFM Awards 2020 features on www.facilitatemagazine.com