A subscription-based contract catering and FM model has been launched by a major food service firm as part of a move to offer clients flexible solutions in a post-Covid workplace.
The model, called Mosaic, was initiated by caterer Bartlett Mitchell (BM) and will enable clients to sign up to a flexible monthly budgeted plan, whereby all the client pays for is the food and services consumed and used during that period.
It is a collaboration between BaxterStorey, Benugo, and Portico (the reception services business) and is the first initiative developed as part of BM’s new relationship with WSH.
Mosaic’s subscription plans include flexible access to all hospitality, reception, front-of-house and catering services and, as needs change, the plans allow businesses to scale up as more people return to the workplace.
Clients that do not currently have volumes which require a full service – be that number of days a week or type of service – will have the ability to look after their teams with flexible operations that will help to maintain employee attraction and engagement.
Mosaic will be led by a specialist client accounts team that is cross-trained to increase productivity and reduce labour costs. Clients will also be able to use the latest app technology to deliver a Covid-19 safe hospitality experience and a pre-order payment system.
The system consists of three membership levels; clients are allocated a dedicated account manager who will work with them to develop their monthly plan. To provide additional flexibility, any credits not used during any given month are rolled over. Membership can be cancelled at any time. All membership levels have access to a wide range of benefits including a monthly chef’s masterclass and a customer recipe newsletter.
Clients will also be able to work with other food brands and people, including high street ‘grab-and-go’ businesses, to Michelin star chefs.
Wendy Bartlett, founder of Bartlett Mitchell, said: “Given the current landscape in the workplace, we know that clients are increasingly looking for a concept which can be aligned to their rapidly changing movements and business behaviours.
“Mosaic will enable businesses to tap into catering services which can be instantly flexed and adapted to their immediate needs.
“We know that catering is going to play a significant role in bringing people together once this pandemic phase is behind us, so it’s important that we can support clients on the road to recovery. We want to take this opportunity to reimagine catering and enable them to work from a blank canvas.”