Carlisle Support Services has extended its 20-year partnership with Merseyrail to provide passenger safety measures until 2023.
The company has delivered comprehensive security services across the 68 stations and 75 miles of the Merseyrail network since 2001. Carlisle deploys customer service rail support staff, by-law enforcement, and National Railways Security Programme officers, through static and mobile security teams.
Its remit also encompasses CCTV monitoring, incident management, and patrol and response officers and ticket vending machine fingertip maintenance.
The operator will continue to work with Merseyrail over the next two years to evolve its services to deliver efficiencies and to enhance passenger perceptions of safety and security across the network.
Emma Cowan, finance and transformation director at Merseyrail, said: “Carlisle is a vital partner to Merseyrail, and the extension of our contract is a testament to the high quality of service that Carlisle provides and the value that we place on their role within our organisation. I look forward to continuing this relationship as we remain committed to the safety and security of our passengers.”
Jeff Higham, contract manager for Carlisle Support Services, said: “Our service solution to Merseyrail has always concentrated on three key factors, a robust, evidentially sound enforcement team, flexible customer personnel, and complementary policing solutions. Since our partnership began over 20 years ago, we have developed principles and objectives of our service provision to Merseyrail which reduce the incidents of anti-social behaviour across the network, assist with crowd control when necessary, providing high visibility patrols, and enforcing by-laws.”