ISS Restoration and its Rainbow International brand have renewed a contract with NFU Mutual Insurance for disaster recovery and restoration services to commercial and domestic policyholders for three more years.
Part of the ISS Group, Rainbow International’s link with NFU Mutual began in 2010. Since then, Rainbow has supported more than 40,000 of NFU Mutual’s customers.
Rainbow’s level of service during that time has attained a world-class net promoter score (an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others) of +73.
Nick Revell, sales and marketing director of ISS Restoration, said: “It has been great seeing the partnership with NFU Mutual grow and get stronger over the years. We are so proud of the work our network and head office staff do for all of our customers on a daily basis. It is great to see that our ethos of putting the customer first, with warmth and empathy at a local level, matches that of NFU Mutual. ”
James Oram, claims supplier specialist at NFU Mutual, said: “NFU Mutual and Rainbow International have very similar values and ethos and that is why we continue to work so well together. We have been in business with each other now for 11 years and knowing our customers are in extremely safe hands with Rainbow International is of the utmost importance to us.”