Following the announcement of significant new investment in his company Pareto FM, we asked managing director Andrew Hulbert to become the first online respondent for our new series addressing key topics through three short answers: Where are we now, where do we need to get to next – and how do we get there?
The marketing is starting to demand a greater level of service specialism in all areas. Clients aren’t looking for suppliers that can ‘do it all’ at a mediocre level. They are looking for suppliers that specialise in certain areas and can deliver a genuine best in class solution. The pandemic has also made clients consider how flexible and agile their service suppliers can be across all aspects from costs, to delivery to ability to scale up and down.
Suppliers are going to have to adapt to ensure they can meet the market demand of wanting more specialised services but still under one supplier. It will be important for collaborations and partnerships to be built within the sector to enable competition. This will give the clients more of dynamic choice. At the moment many facilities service providers only offer rigid and outdated models that are no longer applicable to the market. They will be left behind.
Our experience in Pareto shows that client need flexible, agile and innovative providers. They need providers that are going to adapt their own service provision to operate around the requirements of the client. The facilities sector really struggles with this as too many of the providers can only operate on one way. We’re finding that recruiting the right people continues to be key for Pareto to deliver this innovative approach to ensure we can serve each client different.
Andrew Hulbert is managing director of Pareto FM