Mitie has expanded its partnership with Birmingham Airport, winning a new three-year baggage screening and passenger assistance contract as travel restrictions ease.
The group has been providing security services such as access control for eight years at the airport, which is run by Birmingham Airport Ltd and part-owned by the seven metropolitan boroughs in the West Midlands. It is the UK’s third-largest airport outside London, and seventh-largest overall. Pre-pandemic, it handled around 13 million passengers annually and is one of the West Midlands’ largest employers – around 30,900 people work there.
As part of the baggage screening service, Mitie will monitor thousands of items of check-in luggage for passengers flying from the airport each day. The screening will enable Mitie to check that prohibited items, such as flammable liquids, do not enter aircraft.
Services for passengers with reduced mobility (PRM) will also form part of the contract, as Mitie’s PRM team escorts the travellers to and from aircraft.
Because changing lockdown restrictions will affect the number of flights, Mitie will continue to work closely with airport personnel to deploy colleagues quickly to meet the level of support needed as passenger numbers fluctuate.
Jason Towse, managing director of Mitie’s Business Services division, said: “Since the pandemic started, our frontline colleagues have continued to deliver outstanding services in helping keep the airport safe, ensuring we continue to adapt to our customer’s changing needs. I am delighted to see the efforts of our people and management team, along with our credibility as the UK’s leading provider of services to the aviation sector, recognised with the expansion of our eight-year relationship. We look forward to working in partnership with Birmingham Airport, as we emerge from the current restrictions, to help keep the experience for passengers and staff safe and enjoyable.”
Al Titterington, the airport’s terminal operations director, added: “As a long-standing partner of the airport spanning almost a decade, Mitie has played a key role in maintaining the safety and security of our customers and employees demonstrating flexibility and support throughout the pandemic. The award of this new contract follows a competitive tender process and we are looking forward to working with Mitie over the next three years.”
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