Facilities management provider Incentive FM has renewed three existing retail centre contracts with long-term client British Land – and won a new deal at a shopping park near Manchester.
Crownpoint Shopping Park in Denton, which consists of 36 units with retailers such as TK Maxx, Boots, River Island, Flannels, Tesco and JD Sports, is added to the portfolio. Services include cleaning and security with an emphasis on customer experience, and 12 staff have transferred under TUPE rules.
Under the renewed deals, Incentive FM will provide its current range of cleaning, security and associated services at Drake Circus in Plymouth, SouthGate in Bath, and Inverness Shopping Park, subject to revisions to include Covid-related changes and introduce new technology and equipment to improve financial efficiencies.
Last year British Land awarded Incentive FM contracts to provide a range of soft facilities services at Ealing Broadway in London, Beaumont Shopping Centre in Leicester, and Crown Wharf Retail Park in Walsall. The company also renewed Incentive’s contracts to provide similar services at Whiteley Shopping Centre in Hampshire and the Old Market in Hereford.
Richard Nield, head of retail operations at British Land, said: “Incentive FM has proven to be a highly supportive partner, adapting quickly to our changing needs brought about by the pandemic. They have helped to ensure that our visitors and retailers are able to enjoy a safe, secure, and clean environment.”
Glenn Wilson, director for retail and distribution at Incentive FM, said: “Each of these sites has different needs based on variables such as footfall, demographic, and location which demonstrates our ability to successfully deliver value with our flexible, partnership approach whilst ensuring the British Land ‘Places People Prefer’ strategy is at the forefront of everything we do. Our portfolio of shopping centres and retail parks has grown significantly, and we are now responsible for over 40 sites across the UK.”
Image credit | Incentive FM