Mercury Security & Facilities Management, Northern Ireland’s largest independent FM and security provider, has been awarded a contract by retailer Homebase.
Lisburn-based Mercury, which has offices in Dublin, Limerick and London, has a client portfolio including Smyths Toys, Lidl, Harvey Norman, Lifestyle Sports, and several shopping centres.
The Homebase contract will see MSFM provide a team of security and customer service officers, with fast access to additional support and resources if required, to the home and garden retailer’s stores on the entire island of Ireland.
Liam Cullen, Mercury’s regional director for the UK and Ireland, said: “Over the past 15 years, we have invested millions in the latest technology and training available to enable us to provide innovative, integrated security solutions to our growing list of clients.
“During this time, the role of the so-called ‘security guard’ has transformed significantly, with Mercury now recognised as a company that trains our security officers to be customer-friendly and customer-focused. The days of the so-called ‘grizzly bear’ standing at the front doors has gone from our perspective and our staff are now equipped and trained to handle a wide range of customer service roles, over and above the basic security requirement. This is particularly important in light of ongoing Covid-19 guidelines and restrictions.”