Bennett Hay has won a three-year contract to manage guest services and workplace experience at the landmark Harbour Exchange – HX – in London Docklands.
HX incorporates more than 70 diverse businesses and is set amid nine acres of landscaped gardens. Starting this month, Bennett Hay will be responsible for hospitality at HX’s brand through its guest-centric services, sustainable practices and use of technology to meet the needs of the post-Covid workplace.
The firm will operate at buildings HX1 and HX2, which form the centre of the campus and together offer 500,000 square feet of office space and vehicle parking, bike facilities and associated facilities. Bennett Hay will operate its ‘blended services’ approach to managing the buildings and will replicate HX’s values through uniform styling, activations in the buildings and concierge services for people working there.
It will also institute a ‘happiness officer’, whose focus is to bring workplace experiences and clients’ corporate cultures to life through community engagement.
Anthony Bennett, co-founder of Bennett Hay, said: “We’re planning to create a vibrant environment backed by a 360-service culture while obviously ensuring that all of the protocols are in place for the return to work. The office experience is still evolving as we all start to gradually return to a central function. Through our insights and experience we will develop HX into a destination and culture where people are confident, happy and looked after and therefore they look forward to visiting.
“Additionally, the HX estate lends itself to events and we will be bringing in to play our event management service offering activations to engage occupiers, create experiences and welcome people back.”
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