Mitie has won four five-year contracts – two to supply FM services and two to cater for Hertfordshire Partnership University NHS Foundation Trust and Hertfordshire Community NHS Trust.
The new deals will run for five years, with the option to extend for another two. Mitie will supply services at 75 buildings – including mental health facilities and inpatient units – in Hertfordshire, Buckinghamshire, Essex and Norfolk. About 300 Mitie employees will supply cleaning, security, portering, linen and laundry, catering and help-desk services.
Although the provider has signed four different contracts with the two separate NHS Trusts, all services will be managed as a single account, with one Mitie team working across all sites. All these services were formerly managed by Interserve but were renewed following Mitie’s acquisition of Interserve’s FM division last November.
Mitie will also carry out security measures, including manned guarding, at Hertfordshire Partnership University NHS Foundation Trust’s Kingsley Green Campus. The security officers will be using a security app to quickly send out and update incident reports, allowing officers to share information with colleagues, making it easier for the team to respond to any problems to help keep staff, patients and visitors safe.
An app will be rolled out to allow the trust’s estates managers and Mitie’s security staff to liaise on real-time insights and updates in their mobile devices on activities such as protests or incidents with the police taking place in the local community. The updates will be supported by analysts at Mitie’s Global Security Operations Centre (GSOC) and will provide best practice and advice on minimising security risks.
Under the catering contracts, Mitie will provide patients' meals through to supplying the trusts’ cafés and vending machines. It will also donate proceeds from coffees and pastries sold in the trusts’ cafeteria to local social enterprises helping homeless people to find accommodation and work as well as accessing mental health support.
As part of its catering services, Mitie will also roll out its patient catering app to enable ward hosts to take patient meal orders and share them with the catering team, meeting each patient’s dietary requirements and preferences. Rolling out the app will also ensure the correct number of meals are prepared to cut down food waste.
Alice Woodwark, managing director, Communities, Mitie, said: “We’re committed to embedding our technology solutions and sustainability expertise into this contract to support the trusts in their commitment to have a positive impact on the local community.”
Dean Raffles, head of operations, estates and facilities at Hertfordshire Partnership University NHS Foundation Trust and Hertfordshire Community NHS Trust, said: “Well-maintained and efficient facilities are an essential part of delivering excellent healthcare services for the local community. We’re pleased to continue our partnership with Mitie and look forward to working closely with the team to ensure our sites remain safe for service users and staff.”
Image credit | Mitie