Soft FM provider Churchill Group has launched On Verve, a new front-of-house guest service.
As lockdown restrictions ease and people return to the workplace, guest services will play an important role in guaranteeing a safe return for employees, says Churchill, adding that On Verve “will both fill a need and bring a fresh approach, with the core ethos of being ‘the makers of someone’s day’”.
On Verve ‘Daymakers’ will be inducted into their environments to ensure that they offer guests and employees a detailed, personalised experience. Daymakers will deliver services including workplace and community management, event management, meeting room management, AV, help desks, concierge services, reception and switchboard.
The service, which will sit alongside other Churchill FM services, is led by Bianca Angelico, who will move from her role of director of guest services at the group’s Amulet security division.
The group explained: “Many companies will be adopting a hybrid working model post-pandemic, which raises questions about how remote workers can feel connected to their workplace. On Verve will use a blend of in-person and technology to offer optimum customer support, including to those working remotely or at home. This blend will be adaptable for each client and workplace to curate their ideal solution, a recognition of the fact that every workplace is different, as are the requirements of its occupants.”
Angelico said: “We are truly excited to be launching a new guest services offer. We have built our offer from the ground up so that it supports the current and future workplace demands, by harmoniously blending people and technology. On Verve is all about creating the right energy and atmosphere that makes any workplace a destination for employees and guests. We can’t wait to start making your day.’’
Image credit | Ross Vincent