Keysource has renewed its managed services contract with the London Borough of Hillingdon for two more years, building on a relationship spanning over 15 years.
Under the deal, the global datacentre and critical environment specialist will continue to provide planned and reactive maintenance and support for the critical uninterruptible power supply (UPS) infrastructure across the council’s datacentre estate.
The service will involve 24/7 emergency response in the event of an issue benefiting from a guaranteed four-hour response to site along with a help desk for out-of-hours support. All data will be stored in Keysource’s service management platform, which will offer contract management and administration.
Keysource has also undertaken a significant upgrade project to remove an old battery backup system in Uxbridge and install a new one.
Patrick Dryden, contract sales engineer at Keysource, said: “We have 40-plus years of experience in designing and supporting critical environments and our operating model has evolved to a unique, streamlined delivery service supporting all aspects of facilities management.”
Michael Clarke, solution, design & cloud operations manager at Hillingdon council, said: “Keysource have supported our UPS devices for over 15 years, giving us the confidence that our critical systems will remain unaffected by a power surge or failure, and ensuring each area of the business can continue to provide services to our residents during any disruption to our power supply. The recent replacement presented some challenges related to site accessibility and our requirement to perform the upgrade without affecting the live environment. Our long-term working relationship with Keysource assured us that they had the expertise and experience to successfully complete the task.”