Trust between workers, customers and managers remains high, but trust in colleagues and in the security of FM is lower than in 2019, according to a 2021 trust index within the FM profession.
The index states that this “may be the impact of working in a pandemic and the pressures that this has put on FM colleagues who have supported healthcare, remote working, infrastructure and more or the general global economic outlook”.
Other findings show that “high trust environments impact on employee motivation and advocacy” in a positive way. Market trust and security in FM are worse in higher role levels, indicates the index.
The facilities management 'trust' index was launched in 2019.
It is thought to be the first FM Trust Index survey and was delivered jointly by people change experts Kentish and Co and employee consultancy The People Experience Hub. Because of the Covid-19 outbreak, the launch of the Global Trust Index had to be delayed until 2021.
Liz Kentish, managing director of Kentish & Co, said: “Trust is a key ingredient in all relationships, from peer to peer, management through to client and FM provider. We wanted to understand the current levels of trust in FM and how it impacts those who work within it. For example, are we trusted by our clients and our people to deliver?”