Morgan Sindall Property Services (MSPS) has secured a new 10-year contract with housing association Moat to deliver property repairs and maintenance services.
The contract, worth over £200 million, starts in April. MSPS will provide responsive repairs, out-of-hours services and void works to 11,500 of Moat Homes’ 20,000 properties across south-east London, Kent, Essex and Sussex.
The contract is for an initial period of 10 years with the option to extend it to include additional works, such as cyclical redecoration and building safety repairs and maintenance.
A multi-stage tender exercise was carried out and evaluation was based on an assessment of both cost and quality of service, focusing heavily on customer experience and high-quality service delivery. Moat’s residents were consulted during the tendering process. More than 1,000 residents provided feedback through surveys and online workshops. Moat will engage with residents during the mobilisation process and as the contract is set up and managed.
Alan Hayward, managing director of MSPS, said: “We are looking forward to delivering social value initiatives which are relevant and engaging for residents and communities.”
Steve Nunn, Moat Homes’ executive director of new business and development, added: “The delivery of a high-quality, customer-focused service is of paramount importance to us, so it was great to have so much customer involvement in the tender process and to have their input at the heart of this new contract. We look forward to working with Morgan Sindall Property Services, who clearly demonstrated how they will deliver an exceptional service that meets the diverse needs of our customers, alongside exciting social initiatives for our communities.”
Image credit | Morgan Sindall Property Services