A round-up of new services, partnerships and initiatives as announced by outsourced FM providers over the course of the last week.
Organisation: Incentive FM
Activity: Opening of a Business Insight Centre (IBIC)
The aim is to support Incentive FM’s ‘Connected Intelligence’ FM solutions and improve its service to clients. During the next few months, the solution will be shared with Incentive’s national customer base.
Based at East Midlands Airport, IBIC will house the company’s central help desk with dedicated client teams responding to queries, managing compliance schedules and KPIs and liaising with on-site teams through their technology platforms, MS Teams and Concept Evolution. Business intelligence and data analytics will be used to optimise asset and service performance.
The centre will also enable Incentive FM’s continuing implementation of smart building solutions and increased use of IoT solutions that are transforming the FM sector.
Organisations: Churchill Group, Bureau Veritas
Activity: Certificates of assurance for train station cleaning
Soft services provider Churchill Group has announced that St Pancras International, Stratford and Ebbsfleet stations have all been re-accredited with Certificates of Assurance from Bureau Veritas for exceptional cleaning and hygiene standards to minimise the risk posed by Covid-19. Churchill Group has been delivering cleaning, janitorial and pest control services to Network Rail High Speed (NRHS) since 2017.
Organisations: Compass Group UK & Ireland and AI specialist AiFi
Activity: Compass to launch its first ‘frictionless’ store
AiFI is helping Compass to launch its first ‘frictionless’ store in a client site in South Dublin in early 2022, followed by subsequent workplace sites in the UK over the next year. Destinations will include units within other corporate clients, as well as in the sports and leisure and defence sectors.
The new stores will use technology that allows shoppers to purchase items in-store without having to queue or stop to scan or pay. Stores will stock a selection of both hot and chilled ‘grab-and-go’ fare. Customers will ‘check in’ when entering and then select items in the store, then leave with their purchases. A receipt is delivered to their smartphone moments later.
The frictionless stores will be used either at sites where vending-only solutions currently exist, or where the new format can be included as a part of a suite of options for the client, looking for a mix of self-service and serviced meal options. Compass employees will be deployed to support customers on-site.
Organisations: Atalian Servest and Mind
Activity: Signing of the Mental Health at Work Commitment
Atalian Servest has signed the Mental Health at Work Commitment created by Mind, one of Atalian Servest’s charity partners. The company said it is committed to taking active steps to change the way people think and act on mental health.
Atalian Servest will adhere to six fundamental standards:
- Prioritising mental health in the workplace by developing and delivering a systemic programme of activity.
- Ensuring that work design and organisational culture drive positive mental health outcomes.
- Promoting an open culture around mental health.
- Increasing organisational confidence and capability.
- Providing mental health tools and support.
- Increasing transparency and accountability through internal and external reporting.
Organisation: Morgan Sindall Property Services (MSPS)
Activity: Signing of the Mental Health at Work Commitment
Morgan Sindall Property Services (MSPS) has signed up to the Employers Domestic Abuse Covenant (EDAC), a Government-supported pledge by businesses to enable women affected by abuse to enter or re-join the workplace.
MSPS said it will work with EDAC to offer support such as access to training and employment for women who have been victims of domestic abuse - and to raise awareness of domestic abuse within the workplace and encourage discussion of the problem.
Earlier this year, MSPS was awarded the Domestic Abuse Housing Association (DAHA) accreditation, a first for a contractor, showing commitment to tackling domestic abuse within local communities.
Activity: Training for Mental Health First Aiders (MHFAs)
Construction to FM group Kier is claiming to be the first UK contractor to train its Mental Health First Aiders (MHFAs) to spot signs of modern slavery and exploitation. The training is being delivered through Jericho, a social enterprise based in the Midlands.
Kier is also introducing a Level 1 qualification, created with the GLAA (Gangmasters and Labour Abuse Authority) and Skills and Education Group, to teach people about basic employment rights provided by UK law, how to identify exploitation, how they should go about reporting it and will make them aware of signs to look out for to help them avoid being taken advantage of. The course will be delivered remotely by Boston College and Sheffield College.
Organisation: Sodexo UK & Ireland
Activity: Programme on Environment, Cleaning and Decontamination (ECD)
Sodexo is collaborating with Tork, Essity’s global professional hygiene brand, to sponsor a programme on Environment, Cleaning and Decontamination (ECD) to promote infection prevention protocols.
Hosted by the Infection Prevention Society, the first conference in the series, featuring talks and sessions led by industry experts, was held last month in Northampton, attracting 150 delegates from healthcare practitioners of varying levels of experience to AHCP members and public interest professionals. The aim was to build on healthcare professionals’ infection prevention knowledge to ensure safer outcomes. The panel chair was Lisa Butcher, vice-president of the IPS and lead nurse for IPC and decontamination lead at the Oxford University NHS Foundation Trust.