Incentive FM has won a new three-year contract with real estate adviser CBRE at Cribbs Causeway, the retail centre in Bristol.
The FM firm was originally appointed as soft FM provider at Cribbs Causeway in April 2017. Following a tender process during 2021, it has been reappointed to provide cleaning, housekeeping, grounds maintenance, landscaping, security, and guest services through its 110-strong team.
Cribbs Causeway, on the outskirts of Bristol, consists of the Mall, The Venue and a retail park, and contains more than 150 stores plus dining, leisure and entertainment facilities and attracts an annual footfall of over 12 million a year.
Leon Morse, head of operations for CBRE at Cribbs Causeway, said: “Since 2017 Incentive FM has provided a fantastic, innovative, award-winning service, working in partnership with our on-site team with a clear focus on the team engagement to deliver a guest services approach.
“Our estate is a multi-award-winning retail, leisure and F&B destination which we believe sets the industry standard. We want to offer retailers, brands and guests a positive experience and Incentive FM have helped us to achieve this. We look forward to continuing to work in partnership with them.”
Glenn Wilson, director of retail & distribution at Incentive FM, added: “A fundamental part of the new contract will be helping to deliver the vision at Cribbs Causeway, to ‘create smiles and breathe kindness’ for all of their guests. By working in true partnership and continuing to provide innovative facilities solutions we will undoubtedly achieve this.”