Quick links:
Features

IWFM CX special interest group references

Open-access content Tuesday 20th September 2022
Authors
Facilitate Team
IWFM CX

IWFM CX factor

Webinars

IWFM. (2021) People management good practice' with the IWFM customer experience working group. See: www.iwfm.org.uk/resource/people-management-good-practice-with-the-iwfm-customer-experience-working-group.html?parentId=4450579B-41B1-452B-98851409E1AA7B2C (accessed 1 September 2022).  

IWFM. (2022) Customer experience management: Customer journey mapping in FM. See: www.iwfm.org.uk/community/events/customer-experience-management-customer-journey-mapping-in-fm.html (accessed 1 September 2022).  

IWFM. (2022) Measuring customer experience in FM. See: www.iwfm.org.uk/community/events/measuring-customer-experience-in-fm.html (accessed1 September 2022).   

Good Practice Guides

IWFM. (2022) Learn people management good practice with our new customer experience guide and toolkit. See: www.iwfm.org.uk/resource/learn-people-management-good-practice-with-our-new-customer-experience-guide-and-toolkit.html?parentId=8CBD03AD-C979-4553-AB9AAA1F0AB1081A    (accessed 1 September 2022).    

IWFM. (2022) Customer experience measurement and benchmarking. See: www.iwfm.org.uk/resource/customer-experience-measurement-and-benchmarking.html?parentId=4450579B-41B1-452B-98851409E1AA7B2C (accessed 1 September 2022). 

IWFM. (2022) Customer journey mapping. See: www.iwfm.org.uk/resource/customer-journey-mapping.html?parentId=4450579B-41B1-452B-98851409E1AA7B2C (accessed1 September 2022).  

 

Facilitate September/October 2022 cover
This article appeared in our September/October 2022 issue of Facilitate Magazine .
Click here to view this issue

You may also be interested in...

News in numbers: September/October 2022

News in numbers: 09-10-22

News in numbers references for September/October 2022
Tuesday 20th September 2022
Open-access content
web_©Platinum-Facilities_Sea-Containers-London.png

Platinum Facilities wins deal at Sea Containers London

Technology-led hard FM service provider Platinum Facilities has been awarded a three-year contract to deliver M&E maintenance services at the landmark Sea Containers property in London. 
Tuesday 20th September 2022
Open-access content
web_installing-cladding-on-tower-block-London_credit_I-Wei-Huang_shutterstock_1725747301.png

Bellrock acquires Martech Technical Services

Bellrock Property & Facilities Management has announced its acquisition of Martech Technical Services Ltd, based in Huntingdon, Cambridgeshire.
Tuesday 20th September 2022
Open-access content
web_Hendon-town-hall_credit_LillaSam_shutterstock_2137674485.png

Capita retains £42m IT services deal with Barnet Council

Capita has secured an extension to its IT services contract with Barnet Council to deliver back-office operations for the local authority’s citizens.
Tuesday 20th September 2022
Open-access content
web_©ISS_Tent-Partnership-2022-0919.png

ISS builds on commitment to Tent Partnership for Refugees

Global facilities management provider ISS has bolstered its pact with Tent Partnership for Refugees to help people who have been forcibly displaced from their home countries. 
Tuesday 20th September 2022
Open-access content
web_Wales-v-England-Football-at-Rodney-Parade-Newport_credit_Influential-Photography_shutterstock_1169026006.png

AFT Corporate Facilities scores with Newport County

AFT Corporate Facilities has been appointed by Newport County AFC as its new partner for the 2022-23 season.
Wednesday 21st September 2022
Open-access content

Latest from Features

Martin Fohock, head of workplace UK & EMEA for Abcam

Rising stars of FM 2012-2022: Martin Frohock

Ten years ago, in a time before the then BIFM awards routinely recognised the achievements of up and coming FMs, we at what was FM World magazine set out to identify a group of 40 individuals representative of the future face of workplace and facilities management. The limit was on experience rather than age, in this case no more than 10 years’ of working in the sector; we wanted to find people demonstrating significant achievement in a relatively short space of time.
Tuesday 12th July 2022
Open-access content
web_p16-FM rising stars_Kate-Morris-Bates_800x500.png

Rising stars of FM 2012-2022: Kate Morris-Bates

Ten years ago, in a time before the then BIFM awards routinely recognised the achievements of up and coming FMs, we at what was FM World magazine set out to identify a group of 40 individuals representative of the future face of workplace and facilities management. The limit was on experience rather than age, in this case no more than 10 years’ of working in the sector; we wanted to find people demonstrating significant achievement in a relatively short space of time.
Tuesday 12th July 2022
Open-access content
web_p16-22_FM rising stars_Dean-Botten_800x500.png

Rising stars of FM 2012-2022: Dean Botten

Ten years ago, in a time before the then BIFM awards routinely recognised the achievements of up and coming FMs, we at what was FM World magazine set out to identify a group of 40 individuals representative of the future face of workplace and facilities management. The limit was on experience rather than age, in this case no more than 10 years’ of working in the sector; we wanted to find people demonstrating significant achievement in a relatively short space of time.
Tuesday 12th July 2022
Open-access content

Latest from Facilitate Team

web_Karl-Atkins-CREDIT-Foodbuy.png

Foodbuy retains NHS Supply Chain operations

Food and beverage service provider Foodbuy has refreshed its contract with NHS Supply Chain as its central resource for food procurement across the service. 
Thursday 23rd March 2023
Open-access content
web_Amey Press Release Asset - Amey leads Net Zero housing.png

Amey leads Net Zero housing pilot for DIO

Amey is working with the Defence Infrastructure Organisation (DIO) and SMEs to retrofit service personnel accommodation with Net Zero solutions.
Thursday 23rd March 2023
Open-access content
web_©Sodexo retains £240m soft services deal with Manchester NHS trust.jpeg

Sodexo retains £240m soft services deal with Manchester NHS trust

Sodexo’s Health & Care division has renewed its catering and soft FM services contract with Manchester University NHS Foundation Trust until 2027. 
Thursday 23rd March 2023
Open-access content