ISS UK & Ireland has extended and expanded its contract with Virgin Media O2 to deliver a total facilities management service across all of Virgin Media O2’s UK infrastructure.
Under the renewed deal, ISS will carry out total facilities management across the client’s media and telecommunications network, with service alignment across the national technical operations and offices, providing operational efficiencies and enhancements.
The company will maintain critical infrastructure within the technical estate, and a full suite of workplace services and security at offices across Virgin’s buildings portfolio, as well as offering operational assistance at the properties during installations.
ISS said the new contract term paid “testament to the collaborative foundation that ISS and Virgin Media O2 have developed over many years”, with the relationship defined by its ‘One Team, One Approach’, which sees the Virgin Media O2 client team and ISS management team working together to meet the changing business needs through “creative thinking, innovation, technology and mutual investment”.
James Lester, managing director for professional services & technology at ISS UK&I, said:
“The renewed partnership with Virgin Media O2 [is] the culmination of a truly collaborative approach by both organisations to realise a fully integrated FM delivery across their UK portfolio. Working together, we have built on long-standing relationships to realise operational synergies, using the knowledge ISS had of both Virgin Media and O2 to draw out real benefit following their joint venture.”
Rodney Hogg, director of property, facilities, fleet & energy at Virgin Media O2, added: “We’re strengthening and expanding our partnership with ISS through an aligned contract across both Virgin Media and O2 sites. By bringing facilities management across all our business areas, we’re delivering more efficiently for our people, customers and the planet.”
Virgin Media O2 launched in June 2021, combining the UK’s largest mobile network with a broadband network offering the fastest widely available broadband speeds. It has 50 million UK connections across broadband, mobile, TV and home phone. Its own fixed network currently passes 16 million premises alongside a mobile network that covers 99% of the nation’s population with 4G, and more than 800 towns and cities with 5G services targeting 50% population coverage in 2023.