FM could be more impactful as an industry if organisations prioritised structured personal growth, Shumon Choudhury opines.
I believe FM could become more impactful if more organisations offered a structured development pathway and genuinely encouraged personal growth within their workforce.
Minimum qualifications and relevant professional memberships are yet to become mandatory, which is surprising in these modern times. This is long overdue and essential in building/retaining confidence in our industry.
In the absence of government legislation the onus falls on us all, but organisations must shoulder the lion’s share of the responsibility in reshaping the FM landscape.
Too many organisations are being short-sighted, prioritising profitability over developing the skill sets of their workforce. This mindset breeds complacency and poor productivity, which leads to a self-serving attitude that results in sub-standard customer experiences.
It is challenging to change the mindset of seasoned staff to embrace new models of working and the latest technology, however, a consistent and coherent message delivered in a piecemeal manner is likely to prevail.
I am a firm believer that managers and their teams should be trained to the same standards in professional competency and leadership abilities, consequently assuring a more robust and long-standing partnership. All too rarely are organisational objectives cascaded down and made relevant to the wider workforce, so few people truly understand how their role feeds into the broader company ambitions.
A progressive organisation will provide a platform in which healthy professional debates are facilitated and where questioning the leadership’s decisions is applauded.
Shumon Choudhury is residential property manager at Lendlease Europe