We asked Jean-Patrick Judson, account manager at Anabas, to tackle the topic of end-users' expectations of cleaning services as workplaces reopen by answering three key questions: Where are we now, where do we need to get to next – and how do we get there?
Where are we now?
With offices reopening, additional cleaning hours are taking place during the day. This is a stark contrast to pre-Covid when cleaning was often carried out overnight. People now want to see cleaning teams in action.
Cleaning is more linked to wellbeing than ever before. Some people are worried about coming back to the workplace and the cleaning service will play a fundamental role in helping people feel at ease. Cleaning operatives have a depth of knowledge about the cleaning chemicals they use, hygiene standards and how the cleaning service is managed for that specific environment.
Where do we need to get to next?
We need to refocus on sustainable measures. The widespread use of PPE, Covid-secure chemicals and sanitising wipes alongside an increase in general consumables has meant eco-friendly measures have been put on the backburner.
Implementing technology that scans desks to see which ones have been used or that monitors footfall in washrooms means that cleaning can be more focused, resulting in less consumption of consumables. Touchless technology will also alleviate repetitive touchpoint cleaning. Transparent helpdesk solutions that give occupants complete visibility of cleaning practices will help to give building users peace of mind.
Cleaners need to be confident in adopting a wellbeing and front of house role.
How do we get there?
We need to take a step back as an industry and assess the situation now, not basing it on last year’s pandemic urgency. Sustainability measures need to become priority and FM and cleaning companies need to work closely with supply chains to achieve environmentally friendly outcomes. Technology should be considered on a site-by-site basis to support the cleaning regime.
Communication and education are king. Upskilling is critical for all frontline cleaning operatives. Cleaning operatives are experts in their field and every FM company should be supporting their staff with development plans to boost knowledge sharing and communication with building occupants.
Jean-Patrick Judson is an account manager at Anabas