Skip to main content
Facilitate Magazine: Informing Workplace and Facilities Management Professionals - return to the homepage Facilitate magazine logo
  • Search
  • Visit Facilitate Magazine on Facebook
  • Visit Facilitate Magazine on LinkedIn
  • Visit @Facilitate_Mag on Twitter
Visit the website of the Institute of Workplace and Facilities Management Logo of the Institute of Workplace and Facilities Management

Main navigation

  • Home
  • News
    • Comment
    • People
    • Reports
    • Research
  • Features
    • Analysis
    • Features
    • Round Tables
    • Webinars
  • Outsourcing
    • Contract Finder
    • Contracts
    • FM Business Models
    • Interviews
    • Mergers & Acquisitions
    • Opinion
    • Procurement
    • Trends
  • Know-How
    • Explainers
    • Legal Updates
    • White Papers
  • Jobs
  • Topics
    • Workplace Services
      • Hospitality
      • Catering
      • Cleaning
      • Front of House
      • Grounds Maintenance
      • Helpdesk
      • Mailroom
      • Manned Guarding / Security
      • Pest Control
      • Washroom Services
      • Disaster Recovery
      • Specialist Services
    • Professional Performance
      • Behavioural Change
      • Continual Professional Development
      • Education
      • Management
      • Recruitment
      • Training
    • Workplace Performance
      • Benchmarking
      • Health & Wellbeing
      • Operational Readiness
      • Procurement
      • Security
      • Workplace User Experience
      • Workplace Culture
    • Compliance
      • Health & Safety
      • Risk & Business Continuity
      • Standards
      • Statutory Compliance
    • Building Services
      • Architecture & Construction
      • Asset Management
      • Building Controls
      • Building Fabric
      • Drinking Water
      • Fire Protection
      • HVAC
      • Landscaping
      • Mechanical & Electrical
      • Building Security
      • Water, Drainage & Plumbing
    • Technology
      • Building Information Modelling
      • CAFM
      • Data & Networks
      • Document Management
      • Information Management
      • Internet of Things (IoT)
      • Software & Systems
    • Energy management
      • Energy Management Systems
      • Electricity
      • Gas
      • Solar
      • Wind
    • Sustainability
      • Environmental Quality
      • Social Value
      • Waste Management
      • Recycling
    • Workspace Design
      • Agile Working
      • Fit-Out & Refurbishment
      • Inclusive Access
      • Lighting
      • Office Interiors
      • Signage
      • Space Planning
      • Storage
      • Vehicle Management / Parking
      • Washroom
    • Sectors
      • Corporate Office
      • Education
      • Healthcare
      • Manufacturing
      • International
      • Retail
      • Sports & Leisure
      • Regions
  • Buyers' Guide
Quick links:
  • Home
  • Sections
  • Topics
Know How
Sections
Legal Updates
Compliance

Lifting expectations

Open-access content Friday 22nd August 2008 — updated 12.05pm, Wednesday 6th May 2020

There is still a lack of awareness as to which types of organisation fall within the scope of the DDA - so when it comes to lift services what action is necessary to comply ?

 

by Simon Mitchell

 

03 November 2006

 

The growing need to take account of the particular access needs of people with disabilities has been on the agenda for many years. More recently, however, it has gained significant momentum in the wake of the Disability Discrimination Act (DDA) 1995, now fully in effect.

 

Yet there is still a lack of awareness as to which types of organisation fall within the scope of the legislation and equally, what is needed to ensure legal compliance. At the same time, for facilities managers and other premises operators, the DDA has thrown into sharper relief the broader social responsibility to provide easy and equal access to a product or service, including both access into and within the building.

 

Access for all

 

Just as the local museum must provide suitable access for blind people, so the sports centre next door must make welcome the 'keep fit' wheelchair user. 
So what obligations does the DDA place on owners and users and how can compliance be assured? One of the first misunderstandings is to consider disability purely in terms of wheelchair access. The DDA defines a disabled person much more broadly, as someone with "a physical or mental impairment which has a substantial and long-term adverse effect on his ability to carry out normal day-to-day activities".

 

Not just mobility

 

There is an estimated 10 million disabled adults in the UK. In 1999, the DWP Research Report Disability in Great Britain found that more than a quarter of disabilities were not locomotion-related: indeed, wheelchair users account for less than 20 per cent of all disabled people.
The DDA therefore applies equally to blind and partially-sighted people, those with hearing difficulties, with long-term illnesses and people with learning disabilities, all of whom face different problems regarding physical access to and within buildings.

 

When advising clients on what is required to meet the lift-specific provisions of the DDA, one specialist has adopted a conformity checklist (see box below). The list is by no means exhaustive but provides an indication as to the kinds of issues which need to be addressed when considering the needs of users.

 

Underpinning the act's provisions is the principle of "reasonable adjustment". The onus is on the owner or user of the building to anticipate, rather than respond to, the needs of disabled users accessing services as an on-going duty, rather than a one-off.

 

There are however two caveats. Firstly, the period of time over which implementation takes place must be realistic. If a company operates a large number of outlets with lifts a programme to complete the changes within an acceptable timeframe should be in place.

 

Secondly, if it is not feasible to change existing policies or practices, it will be acceptable to provide an alternative method of making the services available. So, for example, if it is impractical to install a lift in an existing building, it may be regarded as reasonable (although certainly not ideal) to provide all the relevant services on the ground floor only.
In order to meet their responsibilities under the DDA, manufacturers have recognised the need to move beyond product delivery to the provision of broader solutions. For example, one supplier has created a specialist access and mobility group as part of a comprehensive response both to the demands of the DDA and the broader need to ensure equality of access.

 

Simon Mitchell is marketing director at Pickerings Lifts

 

The lift checklist for DDA

 

  • Signposting - lift location details must be both written and tactile ( to assist visually-impaired staff or visitors)

  • Stopping accuracy - the lift car must stop within very tight limits of the floor level, to enable practical access

  • Call buttons - lift buttons must be within specified height limits on both the ground floor and landings.  Similarly, the buttons should be tactile, illuminated and emit an audible 'bleep',    call panel, call buttons and car walls should all have contrasting colours

  • Door sensors - to prevent doors closing prematurely, full height infra-red sensors should be fitted

  • Interior mirrors - where the lift prevents the wheelchair from being turned round, a mirror must be fitted on the opposite wall to aid reversing

  • Interior call buttons - call buttons inside the lift car should be set on a horizontal plane on a compliant handrail.  Specifications also cover how far the call buttons and exit door button must protrude from the car wall

  • Emergency alarm - must include
    a visual confirmation of operation

 

FM QUICK FACTS

 

  • Disability Discrimination Act came into force 1 October

  • The entrance to a building may require a ramp or platform lift to aid wheelchair or other disabled access

  • Inside the building, if levels change in a way that may restrict access to services a mechanical device may be required to solve the problem

 

Also filed in
Topics
Know How
Content
Legal Updates
Compliance

You might also like...

Share
  • Twitter
  • Facebook
  • Linked in
  • Mail
  • Print

Today's top reads

 

Latest Jobs

Regional Facilities Manager

Borehamwood
Circa £47,000 + Decent Package & opportunities
Reference
59410

Facilities Manager

Hertfordshire
Up to £75,000 + Decent Package
Reference
59408

Facilities Manager

Guildford
Up to £45,000 + Package & Opportunities
Reference
59407
See all jobs »

 

 

Sign up to our newsletter

News, jobs and updates

Sign up

Subscribe to print

Sign up to receive our bi-monthly magazine

Subscribe
Facilitate magazine cover, June 2020
​
FOLLOW US
@Facilitate_Mag
Facilitate Magazine
Facilitate Magazine
CONTACT US
Contact us
Tel: 020 7880 6200
​

IWFM

About IWFM
Become a member
Qualifications
Events

Information

Privacy Policy
Terms & Conditions
Cookie Policy
Think Green

Get in touch

Contact us
Advertise with us
Subscribe to Facilitate Magazine
Write for Facilitate Magazine

General

IWFM Jobs
Help

© 2023 • www.facilitatemagazine.com and Facilitate Magazine are published by Redactive Media Group. All rights reserved. Reproduction of any part is not allowed without written permission.

Redactive Media Group Ltd, 71-75 Shelton Street, London WC2H 9JQ