ASW Property Services, a property services specialist covering Wales, the Midlands and the South West of England, has signed an agreement with Family Housing Association, a registered social landlord in Swansea, to maintain its 2,800 properties over the next four years.
As a result of the agreement, tenants will be able to access "a responsive, emergency hotline available 24 hours a day, 365 days a year, which they can call if they have problems in their homes". Emergencies will be attended within 2 hours by ASW.
ASW will also be responsible for refurbishing void properties when tenants have moved out, making them available as quickly as possible to the next residents. Its target in terms of turnaround time is ten days - significantly faster than the industry average, it claims.
The agreement also means the creation of job security for more than 100 staff employed by ASW. ASW also states that the deal will enable it "to invest in training a new generation of apprentices". In the duration of the four-year deal, up to 16 apprentices will work on properties owned by Family Housing Association. Anthony Thomas, managing director of ASW said "such schemes are critical when it comes to being able to invest in training a new generation of workers". ASW will also engage with the local communities providing work experience placements and supporting local community projects.
Thomas added: "All our staff live locally and therefore also spend their wages locally, keeping wealth in the area and boosting the local economy in a way that does not happen if larger companies from further afield are awarded such work."